Claims Specialist, Cyber/Tech

CFC; New York (NY); Hybrid; USD 99,000 - 165,000; Full time

Job summary

CFC is seeking a Claims Specialist, Cyber/Tech in New York to join the US Admitted Claims team. You will work with incident response vendors, underwriters, and cross-functional teams to deliver high-quality cyber claim resolutions.

Responsibilities include proactive claim handling from notice to settlement, reserving, and managing third-party recoveries, while providing excellent customer service to policyholders and brokers.

Qualifications

• Experience handling insurance claims; Cyber exposure is desirable.
• Experience handling complex, multi-party claims with external advisers.
• Understanding of US insurance claims handling requirements and governance.

Responsibilities

• Proactively handle cyber claims from first notification of loss to settlement.
• Foster relationships with policyholders, brokers and drive excellent service.
• Collaborate with a panel of response vendors during incidents.
• Ensure prompt and accurate reserving; pursue recoveries and reduce leakage.
• Meet deadlines in lawsuits, demand letters, and inquiries from claims queries.
• Coordinate with service providers to ensure value-for-money service.

Skills

Insurance claims handling

Cyber claims

Complex, multi-party claims

Regulatory knowledge

Claims systems proficiency

Job description

Claims Specialist, Cyber/Tech

Department: Claims

Employment Type: Permanent - Full Time

Location: US - New York

Reporting To: Margaret Murphy

Compensation: $130,000 - $165,000 / year

Description

An experienced claims professional is required to support our expanding US Admitted Claims offering and further strengthen CFC’s global claims team and to ensure that CFC continues to deliver a high-quality claims service to policyholders and brokers. We are seeking a conscientious and hardworking claims professional with experience and an interest in handling cyber claims.

This role will work with the CFC Global Claims and Incident Response team, along with a number of vendors including forensic, legal, and PR ensure that CFC delivers a cost effective, but high-quality response to our Insureds. The role will also involve working with Underwriting, Finance, IT and Products teams whilst being subject to all relevant legal, state and statutory requirements and obligations.

Key Responsibilities

Your responsibilities will include but are not limited to:

• Proactively handle a cross-section of cyber claims on behalf of CFC from first notification of loss to settlement.
• Foster good relationships with policyholders, brokers and drive excellent customer service.
• Actively work with a panel of response vendors during claims incidents.
• Ensure that there is prompt and accurate reserving, identifying and pursuing relevant third party recoveries and seeking to reduce claims leakage.
• The ability to prioritise where necessary, identifying deadlines such as those stipulated within lawsuits, demand letters and in addressing claims queries.
• Work closely with CFC’s panel of service providers to ensure a quality and value for money service is provided/received within required timeframes.
• General claims administrative duties such as electronic file management filing and payment requests, and the production of management information.
• Working closely with underwriters providing feedback on claims issues/trends and the Products team concerning the development of CFC’s products and wordings.
• Identify and elevate claims related issues to line manager where necessary.

Skills, Knowledge & Expertise

Essential experience

• Experience handling insurance claims (Cyber is desirable, but not essential)
• Experience handling complex, multi-party claims and managing external advisers

Regulatory & compliance knowledge

• Working knowledge of US insurance claims handling requirements, including fair claims practices
• Experience operating within defined claims authorities, governance frameworks, and audit expectations

Technical knowledge

• Strong policy interpretation and coverage analysis skills
• Ability to assess financial loss and causation, including reviewing transaction documentation and financial information
• Confidence using claims management systems, producing clear written analyses, and making recommendations

Base salary: $120,000–$160,000 (dependent on experience).