Claims Specialist - Auto & Property (Full-Time)

Peninsula Fiber Network, LLC; Michigan; On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid vacation

Paid sick time

Paid holidays

Career advancement

Flexible schedule

Job summary

Northern Mutual Insurance Company is seeking full-time Claims Representatives to join their team in Hancock, Michigan. You’ll choose a focus between Auto Physical Damage and Property Claims and work in a role that blends investigation, communication, and customer care.

You’ll be backed by a supportive team, with opportunities to advance within the company. The position offers a four-day schedule from 8:00am–4:30pm and one half-day from 8:00am–12:00pm, with competitive hourly pay.

Qualifications

• 18 years of age or older and a valid driver’s license.
• Excellent communication and interpersonal skills.
• Experience in auto body shop estimating or construction/home damage estimating preferred; training available.
• Knowledge of personal insurance policies, claims handling, and investigative procedures preferred.
• Proficiency in Microsoft Outlook, Word, Excel, and Windows-based systems.

Responsibilities

• Investigate reported claims and determine policy coverage.
• Work closely with independent adjusters or field appraisers.
• Communicate with policyholders, claimants, agents, contractors, and repair shops.
• Negotiate and approve claim settlements.
• Document all claim activity accurately and thoroughly.
• Identify concerns for review.
• Help people get back on their feet—fairly, promptly, and professionally.

Skills

Communication

Interpersonal skills

Negotiation

Attention to detail

Customer service

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Northern Mutual Insurance Company is seeking full-time Claims Representatives to join their team in Hancock, Michigan. You’ll choose a focus between Auto Physical Damage and Property Claims and work in a role that blends investigation, communication, and customer care.

You’ll be backed by a supportive team, with opportunities to advance within the company. The position offers a four-day schedule from 8:00am–4:30pm and one half-day from 8:00am–12:00pm, with competitive hourly pay.