Claims Specialist: Property & Auto Damage

Waldo Solutions; Hancock Township (MI); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid vacation, sick time and holidays

Career advancement opportunities

Job summary

Northern Mutual Insurance Company in Hancock, Michigan is seeking full-time Claims Representatives to join our team. You will work on Auto Physical Damage and Property Claims tracks, coordinating with repair shops, adjusters, and policyholders to reach fair settlements.

The role emphasizes investigation, communication, and customer care. A valid driver's license is required; training is available and benefits include health insurance, a retirement plan, and paid time off.

Qualifications

• 18 years of age or older and a valid driver’s license are required.
• Excellent communication and interpersonal skills as you will work with a variety of people—employees, policyholders, agents, and contractors.
• Experience working in an auto body shop, estimating vehicle damage, or in building construction/home damage estimating is preferred. However, we’re happy to train someone who is motivated and eager to learn.
• Knowledge of personal insurance policies, claims handling, and investigative procedures preferred.
• Strong critical thinking, organizational, and negotiation abilities.
• Proficiency in Microsoft Outlook, Word, Excel, and other Windows-based systems.
• A service mindset and a calm, caring approach to tough situations.

Responsibilities

• Auto Physical Damage Track: You’ll focus on vehicle damage claims, coordinating with repair shops, field appraisers, and policyholders throughout the process.
• Property Claims Track: You’ll focus on home or commercial property losses, working with contractors and field adjusters to assess damages and settle claims.
• Investigate reported claims and determine policy coverage.
• Work closely with independent adjusters or field appraisers.
• Communicate with policyholders, claimants, agents, contractors, and repair shops.
• Negotiate and approve claim settlements.
• Document all claim activity accurately and thoroughly.
• Identify concerns for review.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Critical thinking

Organizational skills

Customer service mindset

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Northern Mutual Insurance Company in Hancock, Michigan is seeking full-time Claims Representatives to join our team. You will work on Auto Physical Damage and Property Claims tracks, coordinating with repair shops, adjusters, and policyholders to reach fair settlements.

The role emphasizes investigation, communication, and customer care. A valid driver's license is required; training is available and benefits include health insurance, a retirement plan, and paid time off.