Auto & Property Claims Specialist

SET SEG; East Lansing (MI); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

100% employer paid insurance (medical)

Paid Time off

Paid parental leave

Job summary

SET SEG in East Lansing, MI is seeking an Auto/Multi Line Claims Representative to handle end-to-end auto physical damage and property damage claims, serving as the primary contact for members and delivering high-quality service with timely communication and accurate documentation.

You will collaborate with risk control, underwriting, and claims leadership, manage a high-volume workload, ensure compliance with laws and guidelines, and coordinate vendors, investigators, appraisers, and salvage

Qualifications

• Bachelor’s degree preferred; minimum of two (2) years of claims experience, with a strong preference for auto physical damage exposure.
• Excellent verbal and written communication skills, with the ability to deliver clear, professional, and customer‑focused communication to members, vendors, and internal stakeholders.
• Proficiency in Microsoft Office applications, including Excel and Word, with the ability to document, track, and communicate claim activity.

Responsibilities

• Investigate, evaluate and process assigned auto physical damage and small property damage claims.
• Serve as a primary point of contact to members via phone, email, fax and written correspondence regarding claim requests, status updates, and coverage explanations.
• Provide high-quality customer service in a fast-paced environment.
• Manage a high-volume claim workload, prioritizing tasks to meet service expectations, regulatory requirements, and organizational standards.
• Maintain accurate, timely, and well‑organized documentation within the claims management system while managing multiple active claims concurrently.
• Negotiate claims within established settlement authority and promptly notify leadership of any claim trending toward or exceeding authority limits.
• Assign and coordinate vendors for claim-related activities and manage incoming vendor reports.
• Ensure claims are handled in compliance with applicable laws, regulations, and internal claims handling standards, with an emphasis on quality and consistency.
• Monitor and coordinate work performed by outside investigators, auto appraisers, and independent adjusters.
• Facilitate salvage and subrogation activities, including monitoring recoveries on assigned claims.
• Deliver clear, accurate, and customer‑friendly coverage explanations and written correspondence, helping members understand claim decisions and next steps.
• Collaborate closely with internal teams, including risk control, underwriting, and claims leadership to support effective claim outcomes.
• Other duties as assigned by supervisor.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Customer service

Education

Bachelor’s degree preferred

Tools

Excel

Word

Job description

SET SEG in East Lansing, MI is seeking an Auto/Multi Line Claims Representative to handle end-to-end auto physical damage and property damage claims, serving as the primary contact for members and delivering high-quality service with timely communication and accurate documentation.

You will collaborate with risk control, underwriting, and claims leadership, manage a high-volume workload, ensure compliance with laws and guidelines, and coordinate vendors, investigators, appraisers, and salvage