Claim Service Specialist - Bridgewater, MA - Hybrid

Arbella 56 Group; Bridgewater (MA); Hybrid; USD 30,686 - 43,704; Full time

Benefits offered by this job

Flexible work arrangements

Tuition assistance programs

Community involvement opportunities

Robust training and development programs

Job summary

A leading insurance company in Bridgewater, MA is seeking a Claim Service Specialist. In this hybrid role, you will advocate for customers who have experienced losses, check claim facts, and negotiate settlements. Ideal candidates are customer service-oriented individuals with strong communication, time management, and detail-oriented skills. This position offers a starting pay of $27.00 per hour, work-life balance, and opportunities for professional growth.

Qualifications

• Commitment to providing excellent customer service.
• Strong verbal and written communication skills.
• Ability to manage time effectively.
• Attention to detail and organizational skills.
• Customer service work experience preferred.

Responsibilities

• Advocate for customers who have experienced losses.
• Check case facts and determine coverage and liability.
• Negotiate settlements with individuals and attorneys.
• Prepare and maintain accurate claim files.

Skills

Customer service excellence

Effective communication

Time management

Attention to detail

Job description

Claim Service Specialist - Bridgewater, MA - Hybrid page is loaded

Claim Service Specialist - Bridgewater, MA - Hybrid

Apply locations Bridgewater, MA time type Full time posted on Posted 30+ Days Ago job requisition id R01057 Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:
• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and
Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-
led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development
programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

Join a Best Place to Work Company!

Claim your future with Arbella! If you’re looking for a dynamic opportunity to help customers through their toughest challenges, you’re in the right place.

What will you do?

Claim Service Specialists are advocates for our customers. They talk directly with people who have recently experienced a loss, inspect the damage, and investigate all documentation to ensure each detail is recorded accurately and fairly.

Claim Service Specialists are responsible for thoroughly checking claim case facts, determining coverage, liability and reserves, and accurately reporting on each settlement. They are effective and talented negotiators – navigating settlements with individuals, attorneys, and other insurance carriers with poise and professionalism. They prepare and maintain well-written files and keep their teams up-to-date on current claims.

New to insurance? All you need is great customer service and communication skills – we’ll train you on the rest!

What will you need?

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Highly effective time management skills
• Strong attention to detail, accuracy, fairness and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

High levels of performance will be recognized and rewarded!

You are valued.

At Arbella, we know that our success depends on you. We recognize that in order to have the best people, we need to invest in them. Throughout your career at Arbella, you’ll have opportunities for professional and personal growth. We are proud that our greatest asset is our people, and we treat them that way.

This career opportunity starts at a minimum of $27.00 per hour or more, depending on skills and work experience. We value work-life balance, so our work schedule is 36.25 hours per week. All Arbella employees are eligible for a profit share bonus program, exceptional benefit and wellness programs, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.

Full time schedules are available with a hybrid work arrangement. Arbella offers work from home flexibility up to 2 days per week once the employee is fully trained and performing successfully. Apply today!!

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Voted Boston’s Best Place To Work by the Boston Business Journal since 2009!

People stay when they love a company and its culture—and our average tenure is over 11 years! We take care of our people with the same warmth and dedication that we do our customers. There is an energy here at Arbella. We are a people-first organization, and you feel that from the moment you walk in the door. Browse open positions and find your perfect fit.