Claims Service Specialist I - Hybrid

Arbella Insurance Group; Quincy (MA); On-site; USD 49,000 - 51,000; Full time

Benefits offered by this job

Company nurse, nutritional counseling,

Tuition assistance programs

Volunteer opportunities

Training and development programs

Mentorship programs

Career development

Job summary

Arbella Insurance Group in Quincy, MA is seeking a licensed or experienced claims professional to handle auto and property claims. You will work with insureds, claimants and witnesses, assess coverage and liability, and coordinate settlements within authority. The role emphasizes timely communication and accurate documentation.

We offer robust benefits, training and opportunities to advance in a Best Places to Work environment. Salary is commensurate with experience and location in Massachusetts.

Qualifications

• 1+ years of general office and/or retail and service industry experience.
• Strong organizational skills and attention to detail.
• Excellent customer service, communication and collaboration skills.

Responsibilities

• Timely completion of all claim activities to maximize service and minimize net loss.
• Contact insureds, claimants and witnesses in person, by phone or in writing.
• Input and retrieve information using the automated claims system.
• Evaluate coverage, liability and reserves; report on settlements.
• Negotiate settlements within granted authority; keep management informed.
• Pursue subrogation and arrange salvage to maximize recovery.
• Provide information to local agents and other parties on claim status.
• Maintain and document claim files; complete in-house training.

Skills

General office experience

Customer service

Communication skills

Tools

Claims system

E-Subro Hub

Job description

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s "Best Places to Work" every year since 2009!

Join a Best Place to Work Company! Claim your future with Arbella! If you’re looking for a dynamic opportunity to help customers through their toughest challenges, you’re in the right place.

Other Perks Include

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee-led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Key Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contact all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
• With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
• Will keep management informed of activities and problems with in assigned area of responsibility.
• Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
• Maintain claim files and document claim file activities in accordance with established procedures.
• Will successfully complete all required in-house training.
• Performs other related duties as required or requested.
• Manage and track all claims referred to Subrogation counsel.
• Daily navigation and management of E-Subro Hub.
• Prepare well written contentions for arbitration filings when liability and damages are in dispute.

Key Requirements

• 1+ years of general office and/or retail and service industry experience.
• Strong organizational skills and attention to detail.
• Excellent customer service, communication and collaboration skills.

Arbella employees are eligible for exceptional benefit and wellness programs including medical, dental, vision, 401k plan, career development, flexible schedules and much more! Check out some of the amazing benefits and programs we offer to all employees.

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) - $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience.

Please note: The advertised pay range is not a guarantee or promise of a specific wage.