Claims Service Specialist I - Hybrid

3M HEALTHCARE; Quincy (MA); On-site; USD 49,010 - 51,008; Full time

Benefits offered by this job

Company nurse

Nutritional counseling

Mental health resources

Tuition assistance programs

Volunteer opportunities

Professional development programs

Community involvement

Job summary

Arbella Insurance is seeking a claims professional in Massachusetts to support timely case activities, deliver outstanding customer service, and minimize losses. You will work with insureds, claimants and witnesses, using the automated claims system to process information and advance settlements with guidance.

You will evaluate coverage and liability, pursue subrogation, and maintain organized claim files while upholding professional standards and pursuing in‑house training.

Qualifications

• Commitment to customer service excellence through positive, effective and diplomatic oral and written communication.
• Highly effective time management skills.
• Strong attention to detail, accuracy, fairness and organization.
• A passion for helping others.
• Some customer service work experience preferred.

Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
• With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
• Will keep management informed of activities and problems within assigned area of responsibility.
• Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
• Maintain claim files and document claim file activities in accordance with established procedures.
• Will successfully complete all required in‑house training.
• Performs other related duties as required or requested.
• Manage and track all claims referred to Subrogation counsel.
• Daily navigation and management of E‑Subro Hub.
• Prepare well written contentions for arbitration filings when liability and damages are in dispute.

Skills

Customer service

Time management

Attention to detail

Communication skills

Teamwork

Job description

Why Arbella?

At Arbella, we’re focused on people. We work hard to attract and retain the best. That means providing a great work environment, encouraging work/life balance, offering flexible work arrangements, and competitive salaries and benefits packages. We invest in our employees and encourage them to grow so that we, too, can grow as a company.

Other perks include:

• Company nurse, nutritional counseling, and mental health resources
• Tuition assistance programs
• Opportunities to get involved: Arbella Activities Committee, Diversity and Inclusion Council, and more
• A company committed to community: volunteer opportunities, employee‑led community efforts, and the Arbella Insurance Foundation
• Robust training, mentorship, and professional/personal development programs
• Colleagues who genuinely care about each other

Arbella is committed to building a workplace that’s diverse, inclusive, and equitable for everyone. We’ve created a culture that supports a diverse workplace where all are valued for their talents and are empowered to reach their full potential.

It’s no wonder our employees have voted Arbella one of the Boston Business Journal’s “Best Places to Work” every year since 2009!

Key Responsibilities

• Timely completion of all case activities, maximizing customer service and minimizing net loss payout.
• Contacts all insureds, claimants and witnesses that may have information relating to the loss, either in person, by telephone or in writing.
• Inputs and retrieves information using the automated claims system, requests checks, form letters and other correspondence through the automated claim system.
• Evaluates case facts determining coverage, liability and reserves, and reports on settlement; maintains a reminder system.
• With guidance, negotiates settlements with individuals, attorneys, and other insurance carriers within their granted settlement authority level.
• Will keep management informed of activities and problems within assigned area of responsibility.
• Pursues subrogation and may arrange for salvage to obtain the maximum recovery.
• Provides information to all interested parties, including the local agents, by answering routine questions regarding the status of the claim.
• Maintain claim files and document claim file activities in accordance with established procedures.
• Will successfully complete all required in‑house training.
• Performs other related duties as required or requested.
• Manage and track all claims referred to Subrogation counsel.
• Daily navigation and management of E‑Subro Hub.
• Prepare well written contentions for arbitration filings when liability and damages are in dispute.

What will you need?

• A true commitment to customer service excellence through positive, effective and diplomatic oral and written communication skills
• Highly effective time management skills
• Strong attention to detail, accuracy, fairness and impeccable organization
• A passion for helping others
• Some customer service work experience preferred

High levels of performance will be recognized and rewarded!

Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $49,010 ($26.00 an hour) – $51,008 ($27.09 an hour) based on a variety of factors including, but not limited to, relevant skills and experience. Please note: The advertised pay range is not a guarantee or promise of a specific wage.