Water Mitigation Coordinator & Front Desk Specialist

iicrc-careers; Richland Hills (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Training & development

Opportunity for advancement

Job summary

ServiceMaster TEAM – Water, Fire & Smoke Damage Restoration is seeking an organized Coordinator/Receptionist to support the Water Mitigation Department. This in-office role coordinates daily crew schedules, dispatches technicians, maintains job calendars, and handles EAS documentation and billing submissions.

The position also provides part-time receptionist duties, answers phones, assists customers, and directs inquiries.

Qualifications

• High school diploma or GED preferred with office experience.
• Experience in scheduling, dispatching, or admin support is a plus.
• Familiarity with restoration or insurance industry is beneficial.

Responsibilities

• Schedule and dispatch mitigation crews to active and incoming jobs.
• Maintain daily and weekly mitigation calendars and calendars.
• Adjust schedules for cancellations, emergencies, and changes.
• Communicate schedule changes to technicians and Project Managers.
• Work with Project Managers on scheduling and job needs.
• Maintain CRM and scheduling software with accurate data.
• Complete EAS documentation timely and accurately.
• Submit documentation to corporate for billing.
• Provide receptionist support and customer assistance as needed.
• Answer phones and direct information to the right team.

Skills

Scheduling

Dispatching

Customer service

Office coordination

Time management

Attention to detail

Communication skills

Multitasking

Calm under pressure

Education

High school diploma or GED

Tools

Xactimate

CRM

Scheduling software

Microsoft Office

Outlook

Job description

ServiceMaster TEAM – Water, Fire & Smoke Damage Restoration is seeking an organized Coordinator/Receptionist to support the Water Mitigation Department. This in-office role coordinates daily crew schedules, dispatches technicians, maintains job calendars, and handles EAS documentation and billing submissions.

The position also provides part-time receptionist duties, answers phones, assists customers, and directs inquiries.