Claims & Risk Leader - Hybrid (Wisconsin)

Propel Insurance, Inc.; Onalaska (WI); Hybride; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career成长

Résumé du poste

Alera Group is seeking a Claims & Risk Management Support Leader in Wisconsin. Hybrid work arrangement with responsibilities spanning client advocacy, coverage issue resolution, and leading a specialty team to deliver superior service.

You will drive proactive risk management initiatives, supervise staff, and collaborate with internal partners to streamline workflows while supporting hiring, onboarding, and professional development.

Qualifications

• Associate degree or equivalent combination of education and related experience.
• 2+ years of insurance, risk management, customer service, operations, or leadership experience.
• Strong leadership, coaching, and team development skills.
• Excellent communication and relationship-building abilities.
• Ability to organize priorities, manage multiple responsibilities, and meet deadlines.
• Strong analytical and problem-solving capabilities.
• Proficiency with Microsoft Word, Excel, Outlook, and internet-based applications.
• Knowledge of insurance terminology, coverages, policy forms, and client service practices.
• State-specific insurance license or ability to obtain and maintain required licensure.

Responsabilités

• Contact with clients, carriers & internal customers on a regular basis to serve as advocate, liaison, mediator and resource.
• Coordinate with client/insured to assist with coverage issues.
• Participate in presentations with clients and prospects as requested.
• Lead and streamline claims, risk management, and client resource support operations to deliver a consistently high level of client service.
• Supervise and mentor specialty team members while promoting collaboration, accountability, and professional growth.
• Drive proactive service initiatives that deliver value and strengthen client relationships.
• Partner with internal stakeholders to improve workflows, operational efficiency, and service consistency.
• Support hiring, onboarding, training, and ongoing development of team members.
• Conduct performance evaluations, provide coaching, and create development plans to enhance team effectiveness.
• Lead team meetings, establish goals, and develop action plans that support departmental objectives.
• Monitor adherence to established procedures, conduct operational reviews, and implement process improvements as needed.

Connaissances

Leadership

Coaching

Team development

Communication

Prioritization

Analytical thinking

Problem solving

Microsoft Word

Microsoft Excel

Outlook

Formation

Associate degree

Outils

Microsoft Word

Microsoft Excel

Outlook

Description du poste

Alera Group is seeking a Claims & Risk Management Support Leader in Wisconsin. Hybrid work arrangement with responsibilities spanning client advocacy, coverage issue resolution, and leading a specialty team to deliver superior service.

You will drive proactive risk management initiatives, supervise staff, and collaborate with internal partners to streamline workflows while supporting hiring, onboarding, and professional development.