Claims & Risk Management Support Leader

Dickerson Group; Onalaska (WI); Híbrido; USD 85.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career成长

Descripción de la vacante

Alera Group is seeking a Claims & Risk Management Support Leader in Wisconsin to oversee client services, claims processing, and risk management operations. The role involves supervising two specialists and coordinating with carriers and clients to ensure service excellence.

Responsibilities include leading team efforts, enhancing workflows, and driving proactive service initiatives while supporting hiring, coaching, and development across the department.

Formación

• Associate degree or equivalent combination of education and related experience.
• 2+ years of insurance, risk management, customer service, operations, or leadership experience.
• Strong leadership, coaching, and team development skills.
• Excellent communication and relationship-building abilities.
• Ability to organize priorities, manage multiple responsibilities, and meet deadlines.
• Strong analytical and problem-solving capabilities.
• Knowledge of insurance terminology, coverages, policy forms, and client service practices.
• State-specific insurance license or ability to obtain and maintain required licensure.

Responsabilidades

• Serve as advocate and liaison to clients, carriers, and internal customers.
• Coordinate with clients to assist with coverage issues.
• Lead and streamline claims, risk management, and client resource support operations.
• Supervise and mentor team members; promote collaboration and growth.
• Drive proactive service initiatives that strengthen client relationships.
• Improve workflows and operational efficiency with internal stakeholders.
• Support hiring, onboarding, and training of team members.
• Conduct performance evaluations and develop coaching plans.
• Lead team meetings; set goals and action plans.
• Monitor procedures and implement process improvements as needed.

Conocimientos

Leadership

Communication

Organization

Analytical thinking

Relationship-building

Problem-solving

Educación

Associate degree or equivalent

Herramientas

Microsoft Word

Excel

Outlook

Internet-based apps

Descripción del empleo

OVERVIEW

Claims & Risk Management Support Leader

Location: Hybrid in Wisconsin - multiple locations

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

• Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.
• Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.
• Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.

The Opportunity

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Claims & Risk Management Support Leader, you will be responsible for the processes and operations related to the servicing of clients and their claims, and supervising two team members.

RESPONSIBILITIES

• Contact with clients, carriers & internal customers on a regular basis to serve as advocate, liaison, mediator and resource
• Coordinate with client/insured to assist with coverage issues
• Participate in presentations with clients and prospects as requested
• Lead and streamline claims, risk management, and client resource support operations to deliver a consistently high level of client service
• Supervise and mentor specialty team members while promoting collaboration, accountability, and professional growth
• Drive proactive service initiatives that deliver value and strengthen client relationships
• Partner with internal stakeholders to improve workflows, operational efficiency, and service consistency
• Support hiring, onboarding, training, and ongoing development of team members
• Conduct performance evaluations, provide coaching, and create development plans to enhance team effectiveness
• Lead team meetings, establish goals, and develop action plans that support departmental objectives
• Monitor adherence to established procedures, conduct operational reviews, and implement process improvements as needed

QUALIFICATIONS

Required Qualifications

• Associate degree or equivalent combination of education and related experience
• 2+ years of insurance, risk management, customer service, operations, or leadership experience
• Strong leadership, coaching, and team development skills
• Excellent communication and relationship-building abilities
• Ability to organize priorities, manage multiple responsibilities, and meet deadlines
• Strong analytical and problem-solving capabilities
• Proficiency with Microsoft Word, Excel, Outlook, and internet-based applications
• Knowledge of insurance terminology, coverages, policy forms, and client service practices
• State-specific insurance license or ability to obtain and maintain required licensure

Preferred Qualifications

• Previous experience in an insurance agency or brokerage environment
• Experience leading client service, claims, risk management, or operational support teams
• Familiarity with Applied Epic or other agency management systems
• Experience developing operational processes, workflows, and training programs
• Professional insurance designations or advanced industry training

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k)
• Generous paid time off
• Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement

This position is Hybrid

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

Location Type

Hybrid - 3 or more days in office - Office UKG Work location