Claims Processor L1

Iaawg; Austin, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

iA American Warranty, L.P. is seeking a Claims Processor I in Austin, TX to review warranty claims, validate repair information, and deliver exceptional service to contract holders and dealer partners.

This role emphasizes customer service, analytical skills, and problem-solving in a collaborative team environment. The position requires a High School Diploma or equivalent, with preference for experience in insurance, financial services, or automotive warranty sectors and knowledge of Great

Qualifications

• Strong customer service skills and relationship-building abilities.
• Attention to detail in a fast-paced environment.
• Proven analytical thinking and problem-solving abilities.
• Excellent verbal and written communication skills.
• Ability to prioritize multiple tasks and stay organized.
• Willingness to learn and collaborate in a team.

Responsibilities

• Answer high-volume calls and adjudicate warranty claims according to policies.
• Collect and verify claim details, including part numbers, pricing, and repair docs.
• Use analysis to determine claim validity and coverage.
• Document customer interactions and resolutions in systems.
• Place outbound calls to gather information for timely processing.
• Maintain up-to-date knowledge of warranty products and industry developments.
• Provide exceptional service to promote confidence and satisfaction.

Skills

Customer service

Claims processing

Analytical thinking

Verbal communication

Written communication

Multi-tasking

Team collaboration

Problem-solving

Education

High School Diploma or equivalent

Tools

Great Plains

Job description

Job Description Claims Processor L1 Build the future with us Are you driven by helping customers feel confident and secure when unexpected vehicle repairs arise? As a Claims Processor I, you will play a key role in delivering exceptional customer service by reviewing warranty claims, validating repair information, and providing peace of mind to contract holders and dealer partners. This position is a great opportunity to showcase your customer service, analytical, and problem-solving skills while contributing to a team dedicated to helping customers navigate the claims process with confidence. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What you'll accomplish with us

As a Claims Processor I, you'll be at the core of our mission. Here are the main responsibilities:

• Answer a high volume of incoming calls and efficiently adjudicate warranty claims in accordance with company policies and procedures.
• Collect and verify claim details, including part numbers, pricing information, and repair documentation from customers and technicians.
• Utilize critical thinking and research skills to determine the validity and coverage of warranty claims.
• Navigate company systems to accurately document customer interactions, claim information, and resolutions.
• Place outbound calls and communicate with customers, dealerships, and technicians to gather additional information and ensure timely claim processing.
• Maintain up-to-date knowledge of automotive warranty products, services, and industry developments.
• Provide exceptional customer service that promotes confidence and satisfaction throughout the claims experience.

What could accelerate your success in this role

We're looking for someone who:

• Is known for their strong customer service and relationship-building skills.
• Stands out for their attention to detail and ability to maintain accuracy in a fast-paced environment.
• Demonstrates strong analytical thinking and problem-solving abilities.
• Is recognized for excellent verbal and written communication skills.
• Has the ability to prioritize multiple tasks, stay organized, and adapt to changing business needs.
• Thrives working both independently and as part of a collaborative team.
• Has a positive, learning-oriented attitude and a willingness to embrace new challenges.

High School Diploma or equivalent required. Experience in the insurance, financial services, automotive warranty, or casualty claims industry is strongly preferred. Knowledge of Great Plains is considered an asset. English proficiency required, as the role involves communicating with customers, technicians, dealerships, and business partners via phone, email, and written correspondence on a daily basis.

Why you'll love working with us

A work environment where learning and development merge with a collective pursuit of excellence; A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed; The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces; Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

Applicants must be authorized to work for any employer in the U.S.

We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company iA American Warranty, L.P.

Posting End Date 2026-09-30

About us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America.

In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities.

Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more!

iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network.

Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term.

Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!

Can’t find an opening that suits you? We’d still love to meet you,

iA American has been thoughtfully built by iA Financial Group through the acquisition of Innovative Aftermarket Systems (IAS), SouthwestRe, and Dealers Assurance Company (DAC). Our US headquarters is in Austin, TX. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, and in-house administration.

American Amicable traces its roots back to 1910 and is a progressive special markets insurer. Based in Waco, TX, the Company offers innovative life insurance and annuity products developed to target the individual needs of protection, wealth creation, and estate preservation.

• Medical, Dental, and Vision Insurance
• Company-Paid Term Life, AD&D Insurance, Long and Short-Term Disability Insurance
• Company-Paid Health Advocate Benefit
• Wellness Allowance
• Generous Paid Time Off Plan and Holidays
• 401(k) With Company Match
• Competitive Bonus Program
• Employee Assistance Program
• Employee Discount Program

Our Commitment to Diversity and Inclusion Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts!

iA Financial Group is the strength of a company with a human side, with its over 9,000 employees. Together, we have earned the trust of more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States.

The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

We’re invested in you.