Claims Processor L1

iA American Warranty Group; Austin (TX); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

PTO plan

Employee assistance program

Ergonomic furniture program

Performance bonus

Job summary

iA American Warranty, L.P. is seeking a Claims Processor I to review warranty claims, verify repair details, and provide peace of mind to contract holders and dealer partners through accurate adjudication and exceptional service.

You will handle high‑volume calls, determine claim validity and coverage, document interactions in company systems, and collaborate with technicians and dealerships to ensure timely processing.

Qualifications

• High School Diploma or equivalent.
• Experience in the insurance, financial services, automotive warranty, or casualty claims industry preferred.
• English proficiency required for daily communications with customers, technicians, and partners.

Responsibilities

• Adjudicate warranty claims and respond to high volumes of calls in line with policies.
• Collect and verify claim details including part numbers, pricing, and repair documentation.
• Determine claim validity and coverage using critical thinking and research.
• Document customer interactions and claim information in company systems.
• Place outbound calls to gather information and ensure timely processing.
• Maintain knowledge of automotive warranty products and industry developments.
• Provide exceptional customer service to promote confidence and satisfaction.

Skills

Customer service

Analytical thinking

Problem-solving

Verbal communication

Written communication

Attention to detail

Multitasking

Independent work

Team collaboration

Education

High School Diploma or equivalent

Tools

Great Plains

Job description

Build the future with us

Are you driven by helping customers feel confident and secure when unexpected vehicle repairs arise? As a Claims Processor I, you will play a key role in delivering exceptional customer service by reviewing warranty claims, validating repair information, and providing peace of mind to contract holders and dealer partners. This position is a great opportunity to showcase your customer service, analytical, and problem-solving skills while contributing to a team dedicated to helping customers navigate the claims process with confidence. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

Job Description

Claims Processor L1

What you’ll accomplish with us

• Answer a high volume of incoming calls and efficiently adjudicate warranty claims in accordance with company policies and procedures.
• Collect and verify claim details, including part numbers, pricing information, and repair documentation from customers and technicians.
• Utilize critical thinking and research skills to determine the validity and coverage of warranty claims.
• Navigate company systems to accurately document customer interactions, claim information, and resolutions.
• Place outbound calls and communicate with customers, dealerships, and technicians to gather additional information and ensure timely claim processing.
• Maintain up-to-date knowledge of automotive warranty products, services, and industry developments.
• Provide exceptional customer service that promotes confidence and satisfaction throughout the claims experience.

What could accelerate your success in this role

• Is known for their strong customer service and relationship-building skills.
• Stands out for their attention to detail and ability to maintain accuracy in a fast-paced environment.
• Demonstrates strong analytical thinking and problem-solving abilities.
• Is recognized for excellent verbal and written communication skills.
• Has the ability to prioritize multiple tasks, stay organized, and adapt to changing business needs.
• Thrives working both independently and as part of a collaborative team.
• Has a positive, learning-oriented attitude and a willingness to embrace new challenges.
• High School Diploma or equivalent required.
• Experience in the insurance, financial services, automotive warranty, or casualty claims industry is strongly preferred.
• Knowledge of Great Plains is considered an asset.
• English proficiency required, as the role involves communicating with customers, technicians, dealerships, and business partners via phone, email, and written correspondence on a daily basis.

Why you’ll love working with us

• A work environment where learning and development merge with a collective pursuit of excellence;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces;
• Competitive benefits: Flexible Health, Dental and Vision insurance, 401(k) + company match, PTO Plan, employee and family assistance program, ergonomic furniture program, performance bonus, and much more!

Applicants must be authorized to work for any employer in the U.S. We are unable to support or take over sponsorship of employment visas at this time, including H-1B visas and participation in STEM OPT work authorizations.

Company

iA American Warranty, L.P.

Posting End Date

2026-09-30

About Us

iA American Warranty LP, American Amicable Group of Companies, iA American Life Insurance Company and Industrial Alliance Portfolio Management LLC are all part of iA Financial Group, one of the largest insurance and wealth management groups in North America. In the last few years, iA American has been thoughtfully built by iA Financial Group through the acquisition of several US based entities. Our suite of products and services includes automotive protection packages, reinsurance options, dealer support, direct-to-consumer products, in-house administration, life insurance, progressive special markets, and more! iA Financial Group is the fourth largest life and health insurance company in Canada and offers a wide range of products for all stages of life and to meet the needs of clients across its vast sales network. Founded in 1892, iA Financial Group’s stability and solidity make it an employer of choice that invests in its employees and their development over the long term. Our CEO Denis Ricard won #1 Insurance CEO in Canada from Glassdoor!

Our Commitment to Diversity and Inclusion

Our differences make us unique, and even stronger. That’s why, at iA Financial Group, we are committed to supporting and celebrating diversity. We are continually building a team that is as diverse as the people and communities we serve. By combining our different ways of seeing and experiencing the world, we will always be stronger than the sum of our parts! To learn more click here.