Claims Practice Lead

Xceedance; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

A global consulting and managed services company is seeking a Practice Lead to drive excellence within a key practice in the United States. The ideal candidate has over 15 years in delivery management, consultative roles, and the ability to operate across delivery functions. This full-time position offers a collaborative work environment, with opportunities to influence change and develop innovative solutions.

Qualifications

• 15+ years of experience in scalable delivery management and technical solutioning.
• 5–7 years in a consultative role, driving strategic objectives.

Responsibilities

• Define the strategic vision and measurable goals for the practice.
• Collaborate with pre-sales and solutions teams to define technical architecture.

Skills

Delivery management

Consultative skills

Communication skills

Negotiation skills

Technical expertise

Education

Bachelor's/Master's Degree in Computer Science, Engineering, or Business Administration

Job description

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Xceedance is a global consulting, managed services, and technology company dedicated to serving the insurance ecosystem. We collaborate with insurers, reinsurers, MGAs, brokers, and captives to modernize operations, enable cloud transformation, and drive sustainable growth. Through strategic partnerships with technology providers like Duck Creek Technologies and other system integrators, we empower our clients to embrace change, accelerate innovation, and achieve meaningful business outcomes.

The Opportunity

We're seeking a Practice Lead who is passionate about driving excellence within a key practice. This role requires a blend of technical expertise, strategic vision, consultative skills, and the ability to collaborate across multiple teams. The Practice Lead will develop and manage frameworks, operating models, and technical solutions, while also contributing to business growth through thought leadership and direct client engagement. This senior leadership role supports both Delivery and Solutions functions, making it ideal for someone who excels in dynamic environments and enjoys working with cross-functional teams and C‑suite stakeholders.

What You’ll Be Doing

• Define the strategic vision, roadmap, and measurable goals for the practice, including talent development and resource planning.
• Establish yourself as the SME and trusted advisor both internally and externally, representing the practice at industry events and through published content.
• Design and continuously improve operational processes to ensure delivery excellence and scalability.
• Stay ahead of emerging trends and innovations to keep the practice cutting‑edge.
• Collaborate with pre‑sales and solutions teams to define technical architecture and domain‑driven approaches for RFPs/RFIs/proposals.
• Engage with clients to understand their needs and present tailored solutions.
• Create reusable templates and processes for consistent delivery excellence.

Delivery Oversight and Guidance

• Establish governance mechanisms tied to quality, timelines, and customer satisfaction.
• Provide high‑level guidance for delivery teams and ensure alignment with client success goals.
• Work with both solutions and delivery teams to support ongoing projects and maintain practice thought leadership.

Team Development & Enablement

• Develop a high‑performing team through coaching and professional development.
• Partner with HR/recruitment to identify skill gaps and hire talent.
• Lead learning and development efforts, including training programs and certifications.
• Advise clients on best practices and optimized business and technical models.
• Foster strong client relationships to ensure lasting partnerships.
• Lead strategic discussions to showcase the value of proposed solutions.

What You Bring

• Bachelor’s/Master’s Degree in a relevant discipline (e.g., Computer Science, Engineering, Business Administration).
• 15+ years of experience in scalable delivery management and technical solutioning.
• 5–7 years in a consultative role, driving strategic objectives and working closely with clients.
• Demonstrated expertise in building and scaling practices.
• Ability to operate across delivery and pre‑sales/solution functions.
• Deep knowledge in Claims and strategic Claims technology offerings.
• Proven ability to develop proposals and create high‑quality collateral.
• Strong executive presence with excellent communication and negotiation skills.
• Experience in digital transformation or innovation initiatives is a plus.
• Ability to handle multiple priorities and balance strategic and tactical needs.

Your Strengths

• Proactive Mindset: A self‑starter who thrives in fast‑paced environments.
• Strategic Influencer: Skilled at driving alignment with senior leaders.
• Consultative Leadership: Comfortable collaborating with clients and internal stakeholders.
• Visionary Thinker: Ability to align initiatives with short‑term and long‑term goals.
• Relationship Builder: Establishes trust and credibility with stakeholders.
• Technical Excellence: Strong expertise in relevant technologies.

Reporting Relationships

• To the Solutions Team: Collaborate on client solutions and technical proposals.
• To the Claims Delivery Team: Maintain technical governance and practice scalability including transformation agenda.

What You Can Expect from Us

• A role with global visibility and meaningful impact.
• A collaborative, entrepreneurial environment where your ideas drive change.
• Opportunities to work with cutting‑edge technologies and a worldwide network of insurance experts.
• A culture rooted in teamwork, integrity, continuous learning, and client success.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology and General Business

Industries

Insurance

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