Claims Payment Specialist: Deliver Accurate, Timely Payments

Gulf States Financial Services, Inc.; Houston (TX); On-site; USD 37,000 - 52,000; Full time

Job summary

The Friedkin Group is seeking a contract role focused on payment processing and customer service across dealerships, repair facilities, vendors, customers, and agents.

You will verify payments, resolve discrepancies, document findings in designated systems, and collaborate with Claims, Operations, and Accounting to ensure timely, accurate processing. This is a contract position with no company-sponsored benefits.

Qualifications

• High school diploma or GED required.
• 1–2 years related experience; automotive dealership experience preferred.
• Experience with payment processing or financial transactions is a plus.

Responsibilities

• Process payments for approved claims in accordance with policies and service level agreements.
• Verify payment amounts, payee information, claim identifiers, vehicle details and required supporting documentation prior to payment issuance.
• Research and resolve payment discrepancies, returned payments, duplicate payments, overpayments and coordinate appropriate resolution.
• Serve as a primary contact for dealerships, repair facilities, vendors, customers, and agents regarding payment-related concerns.
• Handle escalated inbound and outbound payment related inquiries from dealerships, customers, agents, and business partners, including delayed, missing, or discrepant payments and payment status requests. Accurately document all interactions, research findings, and resolutions within designated systems.
• Communicate payment status updates clearly and professionally to internal and external stakeholders.
• Partner with Claims, Operations, Accounting, Customer Service, and vendor partners to resolve complex payment issues.
• Support payment reconciliations, audit requests, and financial control activities.
• Monitor payment queues and workload to ensure timely and accurate processing.
• Identify opportunities to improve payment processes and enhance the customer experience.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Education

High school diploma (GED)

Tools

CRM systems

Job description

The Friedkin Group is seeking a contract role focused on payment processing and customer service across dealerships, repair facilities, vendors, customers, and agents.

You will verify payments, resolve discrepancies, document findings in designated systems, and collaborate with Claims, Operations, and Accounting to ensure timely, accurate processing. This is a contract position with no company-sponsored benefits.