Contract- Claims Adjuster (Tire & Wheels)

The Friedkin Group; Houston (TX); On-site; USD 55,000 - 90,000; Full time

Job summary

The Friedkin Group is seeking a contractor for claims adjustment and processing in Houston, TX. The role requires evaluating coverage, negotiating settlements, and coordinating with dealers and service teams.

Candidates should have 1–3 years of experience, a current adjuster license, and ASE certifications in four areas. Excellent communication and problem-solving skills are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• 1–3 years of claims processing/adjusting experience.
• ASE certifications in at least four areas preferred.
• Adjuster license required.

Responsibilities

• Adjust and process claims from dealers, repair facilities, and customers.
• Verify agreement or application numbers; determine coverage for time and mileage; deny if not covered.
• Register verified claims in the database and review vehicle history.
• Discuss breakdowns with customers and/or service department; determine labor, parts, and rental or towing reimbursements.
• Determine total costs plus sales taxes and obtain approvals; issue a claim number.
• Answer questions about coverage, benefits, and denials; locate an honoring repair facility.
• Dispatch independent adjusters as needed and evaluate their inspection reports.
• Inform Team Specialist of results and coordinate actions within the company and with dealers.
• Process customer reimbursement and transfer requests.

Skills

Claims adjustment

Customer service

Communication

Data interpretation

Education

High School Diploma / GED

ASE certifications (4 areas)

Adjuster License

Job description

Your Assignment at a Glance

• Adjust/process claims from dealers, repair facilities, and customers accurately and expeditiously. Follow company guidelines. Meet productivity goals.
• For each claim, verify agreement or application number; determine if a claim is covered for time and mileage. Deny a claim that is not covered.
• Register a verified claim in the database. Review claim history for the vehicle; ensure there are no red flags. Record cause of breakdown. Discuss breakdown with customer and/or service department. Agree on: a) labor time and costs; b) parts to be replaced, whether after-market parts will be used, and mark up; c) rental or towing reimbursements, and d) sublet repairs.
• Determine total costs plus sales taxes. Review costs with service department; reach agreement. Authorize the claim; then, give the dealer a claim number.
• During process, answer questions from dealers and customers concerning their coverage, benefits, maintenance requirements, and denials. Help locate an "honoring repair facility." Be able to justify all decisions.
• Dispatch independent adjusters as needed to examine vehicles in the field. Evaluate their inspection reports.
• Inform Team Specialist about claims results, use of after-market parts, and critical decisions. Identify problem areas, problem dealers, needed policies and procedures, etc. and recommend solutions. Refer disputed claims to Team Specialist.
• Process customer reimbursement requests and transfer requests.
• Assist other Technical Service Specialists to interpret and apply terms and conditions of GSFS products.
• Coordinate and communicate actions within the company and with dealers.

What We Need From You

• High School Diploma or General Education degree required.
• 1-3 years required.
• Certifications from National Institute for Automotive Excellence (ASE) in at least four areas of technical service preferred.
• Adjuster License.

Physical and Environmental Requirements

The physical requirements described here are representative of those that must be met by a Contractor to successfully perform the essential functions of the job. While performing the duties of the job, the Contractor is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The Contractor is regularly required to move about the office and around the corporate campus. The Contractor must frequently move up to 10 pounds and occasionally move up to 25 pounds.

If you have a disability and would like to request an accommodation, please contact us at [e-mail].

We celebrate diversity and are committed to creating an inclusive environment. We are seeking contractor candidates legally authorized to work in the United States, without Sponsorship.

This position is for a contract role with The Friedkin Group. As a contractor, you will play an essential role in supporting our business needs while bringing your expertise and skills to our team. Contractors are engaged for a defined period and assignment. Contractors are not employees of The Friedkin Group, and as such, they are not eligible for company-sponsored benefits, including health insurance, paid time off, or retirement plans.