Claims Operations Support Specialist

Directors Investment Group; Abilene (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Life insurance

On-site clinic

Gym access

Free fruit & beverages

Corporate university

Book studies

Personal growth opportunities

Job summary

Directors Investment Group (DIG) is seeking a Customer Service (Operations Support) Specialist for its CLAIMCHECK division. The role involves reviewing all incoming documents, entering new claims, verifying policy statuses, and compiling claim packets for insurers.

Timeliness and accuracy are paramount as you provide updates to customers and collaborate with a tight-knit team to deliver exceptional service to funeral home customers.

Qualifications

• High school diploma or equivalent.
• Ability to handle stress and meet deadlines.
• Dedication to customer service.
• Dependability, integrity & compassion.
• Positive attitude.
• Strong phone and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Excellent data entry and typing skills.
• Ability to set priorities and manage time effectively.
• Effective problem solving and critical thinking skills.
• Commitment to company values.
• Proficient in a Windows based environment and learn company software.

Responsibilities

• Communicate and reinforce the mission and vision for DIG and its subsidiaries.
• Exemplify DIG core values of love, growth, and community.
• Maintain relationships with customers.
• Outbound calling to verify insurance policy information.
• Handle inbound phone calls and email correspondence and record details of these interactions.
• Review and enter data into software for life insurance claims.
• Submit claim packets.
• Utilize provided resources to ensure processes are completed accurately.

Skills

Phone & Verbal Communication

Attention to Detail

Organizational Skills

Data Entry & Typing

Time Management

Problem Solving

Critical Thinking

Customer Service

Company Values Alignment

Windows Software Proficiency

Education

High School Diploma or Equivalent

Job description

Directors Investment Group (DIG) is seeking a Customer Service (Operations Support) Specialist for its CLAIMCHECK division. The role involves reviewing all incoming documents, entering new claims, verifying policy statuses, and compiling claim packets for insurers.

Timeliness and accuracy are paramount as you provide updates to customers and collaborate with a tight-knit team to deliver exceptional service to funeral home customers.