Customer Service (Ops Support) Specialist - CLAIMCHECK

funeraldirectorslifeinsurancecompany; Abilene (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), seeks a Customer Service (Operations Support) Specialist for the CLAIMCHECK division in Abilene, TX. The role focuses on reviewing documents, entering new claims, verifying policy status, and compiling claim packets for insurers.

Ideal candidates will manage time effectively, communicate clearly with customers, and collaborate with a tight-knit team to meet department goals while delivering exceptional service to funeral

Qualifications

• High school diploma or equivalent.
• Ability to handle stress and manage deadlines.
• Dedication to customer services.
• Dependability, integrity & compassion.
• Display a positive attitude.
• Strong phone and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Excellent data entry and typing skills.
• Ability to set priorities and manage time effectively.
• Effective problem solving and critical thinking skills.
• Commitment to company values.
• Proficient in a Windows based environment, ability to learn company-based software.

Responsibilities

• Communicate and reinforce the mission and vision for DIG and its subsidiaries.
• Exemplify DIG core values of love, growth, and community.
• Maintain relationships with customers.
• Outbound calling to verify insurance policy information.
• Handle inbound phone calls and email correspondence and record details of these interactions.
• Review and enter data into software for life insurance claims.
• Submit claim packets.
• Utilize provided resources to ensure processes are completed accurately.

Skills

Phone communication

Detail oriented

Organization

Timeliness

Customer service

Education

High school diploma or equivalent

Tools

Windows based environment

Company software

Job description

Does this describe you?

Organized

Adaptable

Disciplined

Detail-Oriented

If so, lets talk!!

We are looking for a creative, forward thinking and talented CUSTOMER SERVICE (OPERATIONS SUPPORT) SPECIALIST for our CLAIMCHECK division.

The CLAIMCHECK Operations Support Specialist is responsible for reviewing all incoming email, fax, or physical documentation, correctly sorting, and filing documents. In addition, this person enters new claims from customer requests, verifies the status of insurance policies, and compiles claim packets to send to insurance companies. Timeliness and accuracy are top priorities to success in this role, as the person is also tasked to provide customers with updates. Most importantly, the CLAIMCHECK Ops Support Specialist works closely with a tight-knit team to provide excellent service to funeral home customers -- and meet department goals.

Responsibilities:

• Communicate and reinforce the mission and vision for DIG and its subsidiaries.
• Exemplify DIG core values of love, growth, and community.
• Maintain relationships with customers.
• Outbound calling to verify insurance policy information.
• Handle inbound phone calls and email correspondence and record details of these interactions.
• Review and enter data into software for life insurance claims.
• Submit claim packets.
• Utilize provided resources to ensure processes are completed accurately.

Qualifications:

• High school diploma or equivalent.
• Ability to handle stress and manage deadlines.
• Dedication to customer services.
• Dependability, integrity & compassion.
• Display a positive attitude.
• Strong phone and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Excellent data entry and typing skills.
• Ability to set priorities and manage time effectively.
• Effective problem solving and critical thinking skills.
• Commitment to company values.
• Proficient in a Windows based environment, ability to learn company-based software.

About Funeral Directors Life

Funeral Directors Life, a subsidiary of Directors Investment Group (DIG), offers an award-winning workplace that is truly one-of-a-kind.

Funeral Directors Life is a full-service preneed insurance company. We help funeral directors grow their businesses and serve more families every year. With Funeral Directors Life's preneed programs, at-need solutions, and marketing services, funeral owners and directors can start saving time, growing their businesses and increasing profitability in a rapidly changing marketplace.

DIG has been recognized with numerous workplace awards, including the 2025 Big Country's Best Workplace, the prestigious FORTUNE magazine "Best Small & Medium Workplaces" List, the "Best Workplaces in Finance & Insurance" List, the "Best Workplaces for Millennials" List, and the "Best Workplaces in Texas" List. The company is also a winner of the top 100 "Best Companies to Work for in Texas," published by Texas Monthly.

Based in Abilene, TX, DIG offers a unique corporate culture and benefits that our employees love! Founded on Christian principles of leadership through service, integrity, honesty, and respect, the company is dedicated to serving the funeral profession and helping funeral homes enhance their service to families in a rapidly changing marketplace. In fact, our mission is "to be known as the best, most-respected provider of service to the funeral industry."

So, what makes DIG such a great place to work? We apply these same principles to how we treat our employees: offering excellent compensation, a fun, friendly, and supportive work environment, and more benefits and perks than we can mention; including employer-paid health coverage, 401(k) matching, life insurance, an on-site clinic, a 24-hour fitness center, free fresh fruit and beverages, a corporate university, book studies, and many personal growth opportunities for mind, body, and soul.

An Equal Opportunity Employer