Claims Operations Specialist

CNA; Pennsylvania; On-site; USD 38,000 - 56,000; Full time

Job summary

CNA seeks a detail-oriented Claims Processing professional to support non-technical claim duties under supervision. You will review claim information, complete regulatory forms, and assist with data corrections across claim systems to ensure accuracy.

The role involves coordinating with underwriting, insureds, claimants, and providers, handling routine financial transactions, and supporting day-to-day processing within authority limits.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Typically 1–3 years in office operations; 1–2 years in Property and Casualty is preferred.

Responsibilities

• Completes regulatory forms timely per regulations by evaluating claim information.
• Provides information to claim adjusting staff from regulatory websites.
• Corrects data in claim files using multiple systems for P&C Claims.
• Performs financial transactions such as paying bills and transfers according to procedures.
• Collaborates with underwriting, insureds, claimants, providers, vendors, or adjusters for claim support.
• Prepares form letters or documents per procedures.

Skills

System navigation

P&C insurance knowledge

Data entry

Verbal and written communication

Organization and follow-up

Education

High school diploma or equivalent

Some college experience

1–3 years office operations experience

Tools

Microsoft Office

Job description

CNA seeks a detail-oriented Claims Processing professional to support non-technical claim duties under supervision. You will review claim information, complete regulatory forms, and assist with data corrections across claim systems to ensure accuracy.

The role involves coordinating with underwriting, insureds, claimants, and providers, handling routine financial transactions, and supporting day-to-day processing within authority limits.