Claims Operations Technician

CNA; Wyomissing (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

CNA in Wyomissing, PA is seeking a Claims Operations Technician to support timely processing of non-technical claims under general supervision. You will analyze claim information, complete regulatory forms, and use multiple claim systems to enter or correct data while coordinating with underwriting, insureds, claimants, providers, and adjusters.

The role requires strong data entry, attention to detail, and good communication skills.

Qualifications

• High school diploma or GED; some college preferred.
• 1–3 years in office operations; 1–2 years in P&C preferred.
• Strong data entry, attention to detail, and organizational skills.
• Proficient with Microsoft Office and ability to navigate multiple systems.

Responsibilities

• Process non-technical claims timely in accordance with regulations.
• Evaluate claim information and complete regulatory forms.
• Perform financial transactions such as paying bills and transfers.
• Collaborate with underwriting, insureds, claimants, providers, and adjusters.
• Review and reconcile reports related to claims.
• Provide day-to-day procedural guidance and answer questions.
• Verify coverage applicability and process new claim notices.
• Assist with special projects as needed.

Skills

System navigation

P&C knowledge

Data entry

Communication skills

Independent work

Attention to detail

Multitasking

Microsoft Office

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office Suite

Claim systems experience

Job description

## Claims Operations TechnicianApply: Wyomissing, PA, USA: Full time: Posted Today: R-8274You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential. CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them — and their family members — achieve their physical, financial, emotional and social wellbeing goals. For a detailed look at CNA’s benefits, check out our Candidate Guide. Under general supervision, responsible for timely and accurate processing of non-technical claim duties, utilizing procedures and processes to perform routine activities. Analyzes and troubleshoots to resolve complex activities.**JOB DESCRIPTION:**Essential Duties & Responsibilities Completes regulatory forms timely in accordance with regulations by evaluating claim information. Provides information to claim adjusting staff from regulatory websites. Completes data or makes data corrections based on set requirements or procedures within claim file information utilizing multiple claim systems that support P&C Claim. Performs various financial transactions such as paying bills, payment transfer, cashier processing, etc. utilizing set procedures and guidelines. Collaborates with underwriting, insureds, claimants, providers, vendors or claim adjusters utilizing various methods to obtain and provide information related to claim support activities. Completes form letters or documents based on procedures or set requirements. May receive new claim notices, confirm coverage, and/or verify applicability of coverage to the claim. Serves as Day to day resource for procedural or process questions. Accountable for reviewing and reconciling reports for data or financial transactions related to claims. May perform routine processing within designated authority on medical only claims, following jurisdictional parameters. May complete special projects as necessary.Reporting Relationship Typically Supervisor or aboveSkills, Knowledge and Abilities 1. Ability to navigate multiple system applications. 2. Knowledge of P&C insurance products and services. 3. Ability to produce high quality outcomes in a highly productive environment. 4. Ability to evaluate information within a claim file to execute upon various tasks. 5. Strong data entry skills and attention to detail. 6. Good verbal and written communication skills. 7. Good organizational and follow-up skills. 8. Good listening and customer service skills. 9. Ability to work independently. 10. Ability to make sound judgments based on available information. 11. Knowledge of Microsoft Office Suite and other business related software.Education and Experience 1. High school diploma, GED or equivalent experience. Some college preferred. 2. Typically a minimum of one to three years experience in office operations and one to two years experience in Property and Casualty line of business preferred.