Claims Operations Technician

CNA; Pennsylvania; Sur place; USD 38 000 - 56 000; Plein temps

Résumé du poste

CNA seeks a detail-oriented Claims Processing professional to support non-technical claim duties under supervision. You will review claim information, complete regulatory forms, and assist with data corrections across claim systems to ensure accuracy.

The role involves coordinating with underwriting, insureds, claimants, and providers, handling routine financial transactions, and supporting day-to-day processing within authority limits.

Qualifications

• High school diploma or equivalent required; some college preferred.
• Typically 1–3 years in office operations; 1–2 years in Property and Casualty is preferred.

Responsabilités

• Completes regulatory forms timely per regulations by evaluating claim information.
• Provides information to claim adjusting staff from regulatory websites.
• Corrects data in claim files using multiple systems for P&C Claims.
• Performs financial transactions such as paying bills and transfers according to procedures.
• Collaborates with underwriting, insureds, claimants, providers, vendors, or adjusters for claim support.
• Prepares form letters or documents per procedures.

Connaissances

System navigation

P&C insurance knowledge

Data entry

Verbal and written communication

Organization and follow-up

Formation

High school diploma or equivalent

Some college experience

1–3 years office operations experience

Outils

Microsoft Office

Description du poste

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

Under general supervision, responsible for timely and accurate processing of non-technical claim duties, utilizing procedures and processes to perform routine activities. Analyzes and troubleshoots to resolve complex activities.

JOB DESCRIPTION

Essential Duties & Responsibilities

• Completes regulatory forms timely in accordance with regulations by evaluating claim information.
• Provides information to claim adjusting staff from regulatory websites.
• Completes data or makes data corrections based on set requirements or procedures within claim file information utilizing multiple claim systems that support P&C Claim.
• Performs various financial transactions such as paying bills, payment transfer, cashier processing, etc. utilizing set procedures and guidelines.
• Collaborates with underwriting, insureds, claimants, providers, vendors or claim adjusters utilizing various methods to obtain and provide information related to claim support activities.
• Completes form letters or documents based on procedures or set requirements.
• May receive new claim notices, confirm coverage, and/or verify applicability of coverage to the claim.
• Serves as Day to day resource for procedural or process questions.
• Accountable for reviewing and reconciling reports for data or financial transactions related to claims.
• May perform routine processing within designated authority on medical only claims, following jurisdictional parameters.
• May complete special projects as necessary.

Reporting Relationship

Typically Supervisor or above

Skills, Knowledge and Abilities

• 1. Ability to navigate multiple system applications.
• 2. Knowledge of P&C insurance products and services.
• 3. Ability to produce high quality outcomes in a highly productive environment.
• 4. Ability to evaluate information within a claim file to execute upon various tasks.
• 5. Strong data entry skills and attention to detail.
• 6. Good verbal and written communication skills.
• 7. Good organizational and follow-up skills.
• 8. Good listening and customer service skills.
• 9. Ability to work independently.
• 10. Ability to make sound judgments based on available information.
• 11. Knowledge of Microsoft Office Suite and other business related software.

Education and Experience

• 1. High school diploma, GED or equivalent experience. Some college preferred.
• 2. Typically a minimum of one to three years experience in office operations and one to two years experience in Property and Casualty line of business preferred.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]