Senior Business Process Owner - AI-Driven Claims

USAA Life Insurance Company; San Antonio (TX); Hybrid; USD 120,000 - 180,000; Full time

Job summary

USAA Life Insurance Company in the United States is seeking a seasoned professional to own and advance business processes within the Advanced Claims Capabilities team. You will shape the next generation of claims operations using AI and emerging tech, partnering with senior leaders and technical teams to deliver transformative results.

Ideal candidates bring extensive experience in claims or similar operations, a track record of implementing process improvements, and a strategic mindset to

Qualifications

• Bachelor's degree OR 4 years of relevant education and/or experience.
• 8 years business process execution/knowledge/experience, consulting, and/or process engineering/optimization.
• Experience in quality management, process improvement, and problem-solving tools and methodologies.
• Experience implementing and sustaining change/improvements (change champion).
• Hands-on experience with Process Mapping and Modeling and creating and validating process documentation.

Responsibilities

• Develops business process deliverable program plans aligned to customer, business deliverable and enterprise strategy.
• Ensures alignment with customer and appropriate roadmap(s).
• Applies and maintains expert knowledge of business and manages ongoing alignment and development of business deliverable processes and capabilities with business needs to materially change and improve business performance.
• Serves as strategic advisor bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solution.
• Guides and influences process re-engineering and technology implementation to enable process redesign and innovation.
• Leads the overall management of process performance by developing control limits, monitoring KPIs and informing stakeholders of deficiencies and risks, etc.
• Identifies, owns, executes, enhances, and aligns controls to mitigate operational and compliance risks.
• Collects and consolidates demand and identifies opportunities by business portfolio vertically within the business unit and/or horizontally across the enterprise.
• Reviews, advises, and develops communication plans for customers and internal stakeholders and ensures communications are aligned with overall strategy.
• Ensures alignment between internal stakeholders and customers across all business process projects using proactive communication.
• Utilizes data and analytics to deliver insight into customer and business process performance.
• Stays current with emerging technologies and evaluates business processes to lead continuous improvement efforts.
• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.
• Provides mentorship and guidance support for team and applicable business partners.
• Plans and designs business processes and makes recommendations to improve and support business systems and activities.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies.

Skills

Business Process Ownership

Product Ownership

AI solutions

Change management

Process Mapping

Data analytics

Stakeholder engagement

Education

Bachelor's degree or 4 years relevant education/experience

Job description

USAA Life Insurance Company in the United States is seeking a seasoned professional to own and advance business processes within the Advanced Claims Capabilities team. You will shape the next generation of claims operations using AI and emerging tech, partnering with senior leaders and technical teams to deliver transformative results.

Ideal candidates bring extensive experience in claims or similar operations, a track record of implementing process improvements, and a strategic mindset to