Claims Operations Leader

Fortegra-; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) & Disability

Job summary

Fortegra- is seeking an experienced Claims Assistant Manager to lead daily claims operations across multiple lines of business. You will coach a team of claims associates, monitor workflows, and act as escalation point for complex claims while driving performance improvements.

The role emphasizes data-driven decision making, QA collaboration, and ongoing staff development in a fast-paced, metrics-focused environment. Strong leadership and communication are essential.

Qualifications

• Minimum qualifications include a High School diploma or equivalent.
• Bachelor’s degree or equivalent work experience preferred.
• 3–5 years of experience in claims, customer service, or operations.
• 2+ years of direct team leadership experience preferred.
• Experience in a production, queue-based, or SLA-driven environment.
• Experience utilizing operational metrics and reporting to drive performance improvements.

Responsibilities

• Lead, coach, mentor, and support a team of claims associates to achieve operational goals and professional development.
• Monitor daily workflows, productivity, quality, and service levels; ensure staffing coverage.
• Make real-time operational decisions to balance workload across claims processing, phone support, admin tasks, and special projects.
• Serve as primary escalation point for complex claims and customer concerns.
• Analyze trends, workload demands, and performance metrics to identify improvement opportunities.
• Partner with Quality Assurance, Training, and leadership teams to reinforce standards and close knowledge gaps.
• Support onboarding, training, and ongoing development of associates.

Skills

Leadership

Coaching

People development

Analytics

Communication

Education

Bachelor’s degree

Job description

Fortegra- is seeking an experienced Claims Assistant Manager to lead daily claims operations across multiple lines of business. You will coach a team of claims associates, monitor workflows, and act as escalation point for complex claims while driving performance improvements.

The role emphasizes data-driven decision making, QA collaboration, and ongoing staff development in a fast-paced, metrics-focused environment. Strong leadership and communication are essential.