Claims Operations Associate

Vega Claims; Atlanta (GA); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental & vision insurance

401k with company match

Flexible PTO

Onsite gym

Coffee bar and snacks

Onsite parking

Monthly lunches

Job summary

Vega Claims in Atlanta, GA is seeking a Claims Operations Associate to help build and run a modern commercial insurance claims workflow. You will assist insureds and agents, accept losses, and provide updates to the claims team while entering data into our system.

This hybrid role requires 2+ years in a customer-facing or call center environment, with strong communication, detail orientation, and familiarity with auto claims.

Qualifications

• 2+ years in a call center or customer-facing role with strong communication, time management and attention to detail.
• Commercial Insurance background a plus.
• Strong property and casualty exposure in auto preferred.
• Proficient in Microsoft Office and Google Suite.
• Strong communication skills, both written and verbal.
• Experience in high-growth fast paced environments.
• Strong collaborator with team members across multiple teams.

Responsibilities

• Answer inbound calls/emails from agents, brokers and insureds reporting new losses.
• Enter data accurately into the claims management system and communicate clearly.
• Provide high-level claim insights for losses previously reported (claim numbers, handling adjuster contact).
• Handle special projects and duties within the claims organization.

Skills

Strong communication

Time management

Attention to detail

Auto claims experience

Efficient handling

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

Who we are

The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce is aging out faster than it's being replaced.

Vega is the premier AI-native claims TPA built to reimagine that entire stack from the ground up. Our team is equal parts experienced insurance operators and modern technologists. We care deeply about delivering superior outcomes for our clients, and we want builders that get their hands dirty shipping solutions that move the needle.

Our results: 10x YoY revenue growth, and on track for $XXM run-rate in under 2 years. Backed by marquee VCs like General Catalyst, Lightspeed, and Valor.

About the role

We're looking for a Claims Operations Associate who is excited about a unique opportunity to help build modern commercial insurance from the ground up!

In this role, you will play a critical role in driving Vega's world class claims organization by helping insureds and agents report new losses and provide updates on claims previously reported directly to Vega or our third party administrator.

We're a distributed team with offices located in New York, NY and Atlanta, GA. This role is a hybrid position going into the Atlanta office.

What you’ll do

• Accept inbound calls and/or emails from agents, brokers and insureds reporting new losses.

• Communicate effectively while entering data accurately into our claims management system.

• Provide high level claim insights for losses previously reported, such as claim number, the name of the handling adjuster and their phone number and/or email address.

• Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization.

About You

• 2+ years of experience in a call center environment or a customer facing role where strong communication, time management, attention to detail, exposure to auto claims and efficient handling were essential to success.

• Commercial Insurance background a plus

• Strong property and casualty exposure in auto preferred

• Proficient in Microsoft Office and Google Suite

• Strong communication skills, both written and verbal

• Experience in high-growth fast paced environments.

• Strong collaborator with team members based across multiple teams and organizations.

• High school diploma or equivalent.

• Initial coverage needed from 9am - 6pm EST, but subject to change depending on business need

Benefits

• Competitive salary

• Medical, dental & vision insurance

• 401k with company match

• Flexible PTO

• Onsite gym

• Coffee bar and snacks

• Onsite parking

• Monthly lunches

Vega is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Vega considers all qualified applicants in accordance with the New York Fair Chance Ordinance.