Claims Manager

Vega Claims; Atlanta (GA); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental & vision insurance

401k with company match

Flexible PTO

Onsite gym

Coffee bar and snacks

Onsite parking

Monthly lunches

Job summary

Vega Claims in Atlanta, GA is hiring a Claims Manager to drive our claims program and lead a team of adjusters. You will audit, guide, and partner with a third-party administrator to resolve Bodily Injury and Property Damage claims.

You'll work with Underwriting, Product, Compliance, and Claims to advance Vega’s platform while mentoring staff and ensuring exceptional customer experiences across nationwide claims operations.

Qualifications

• Minimum 10 years of hands-on insurance claims handling experience.
• Minimum 5 years of experience handling complex Commercial Bodily Injury claims.
• Minimum 2 years of leadership or managerial experience supervising claims professionals.
• Experience coordinating with Third Party Administrator partners.

Responsibilities

• Manage a team of adjusters handling Bodily Injury and Property Damage claims nationwide.
• Develop and implement investigation strategies for coverage, liability and causation.
• Ensure high-quality customer experience and claim file accuracy.
• Review coverage and liability declination decisions.
• Collaborate with underwriting, safety, compliance and other stakeholders on risk factors.
• Support claim reviews and improvement of claims processes.

Skills

Team leadership

Claims handling

Bodily Injury

Auto Bodily Injury

Customer service

Job description

Who we are

The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce is aging out faster than it's being replaced.

Vega is the premier AI-native claims TPA built to reimagine that entire stack from the ground up. Our team is equal parts experienced insurance operators and modern technologists. We care deeply about delivering superior outcomes for our clients, and we want builders that get their hands dirty shipping solutions that move the needle.

Our results: 10x YoY revenue growth, and on track for $XXM run-rate in under 2 years. Backed by marquee VCs like General Catalyst, Lightspeed, and Valor.

About the role

We are hiring a Claims Manager to help continue the build out of our internal claims program. In this role, you will play a critical role in driving Vega’s world class claims organization by auditing and driving claim success through a third party claims administrator. You will partner closely with Underwriting, Product, Compliance, and Claims teams to develop Vega’s Claims platform, as well as hire and manage a team of Claims Adjusters. This role will have a strong emphasis on commercial trucking casualty claims.

This role is a hybrid position going into the Atlanta office.

What you’ll do

• Manage a team adjusters who handle Bodily Injury and Property Damage claims, nationwide, while also collaborating with our Third Party Administrator partner.

• Assist in the development and implementation of investigation strategies for coverage, liability and causation, critical to the resolution outcome of a claim.

• Ensure the highest level of customer experience and technical claim file quality.

• Review coverage and liability declination decisions and drafts.

• Deliver exceptional service to both internal and external customers such as, policy holders, agents and brokers, fronting carriers and reinsurance partners.

• Participate in and, sometimes facilitate, claim reviews.

• Collaborate with underwriting, safety, compliance and other internal stakeholders on claims, exposures, form improvements and other factors impacting risk.

• Perform other duties as required by the Head of Claims.

About You

• Minimum 10 years of hands-on insurance claims handling experience.

• Minimum 5 years of specific experience handling complex Commercial Bodily Injury claims.

• Minimum 2 years of proven experience in a leadership or managerial role, directly supervising claims professionals.

• Manage a team adjusters who handle Auto Bodily Injury and Property Damage claims, while also collaborating with our Third Party Administrator partner.

• Assist in the development and implementation of investigation strategies for coverage, liability and causation, critical to the resolution outcome of a claim.

• Ensure the highest level of customer experience and technical claim file quality.

• Review coverage and liability declination decisions and drafts.

• Deliver exceptional service to both internal and external customers such as, policy holders, agents and brokers, fronting carriers and reinsurance partners.

• Participate in and, sometimes facilitate, claim reviews.

• Collaborate with underwriting, safety, compliance and other internal stakeholders on claims, exposures, form improvements and other factors impacting risk.

• Perform other duties as required by the Head of Claims.

Benefits

• Competitive salary

• Medical, dental & vision insurance

• 401k with company match

• Flexible PTO

• Onsite gym

• Coffee bar and snacks

• Onsite parking

• Monthly lunches

Vega offers a wide range of best-in-class, comprehensive benefits including 100% employer paid healthcare plans, an up to 4% 401k match program, paid time off, parental leave, wellness reimbursement, work-from-home stipend and more.

Vega is committed to building a diverse and inclusive workforce.

Vega is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Vega considers all qualified applicants in accordance with the New York Fair Chance Ordinance.