Claims Operations Associate

Vega; Atlanta (GA); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Flexible PTO

Onsite gym

Coffee bar snacks

Onsite parking

Monthly lunches

Job summary

Vega is seeking a Claims Operations Associate to help build a modern commercial insurance claims workflow. You will receive inbound inquiries from agents, insureds, and brokers, enter data into our claims system, and provide updates on open losses as part of a growing claims team.

This hybrid Atlanta-based role requires strong communication, detailed data entry, and collaboration across multi-disciplinary teams in a fast-growing company backed by top investors.

Qualifications

• 2+ years in a call center or customer-facing role.
• Commercial Insurance background a plus
• Strong property & casualty exposure in auto preferred
• Proficient in Microsoft Office and Google Suite
• Excellent written and verbal communication, plus collaboration

Responsibilities

• Accept inbound calls and emails from agents, brokers and insureds reporting new losses.
• Enter data accurately into the claims management system and provide updates on open losses.
• Provide high-level claim insights (e.g., claim number, handling adjuster contact).
• Handle special projects or duties within the claims organization.

Skills

Call center experience

Communication

Team collaboration

Data entry

Microsoft Office

Google Suite

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

Who we are

The $250B insurance claims industry runs on fax machines, phone tag, and adjusters buried in paperwork. Cycle times stretch for months. Data is locked in legacy systems. And the workforce is aging out faster than it's being replaced.

Vega is the premier AI-native claims TPA built to reimagine that entire stack from the ground up. Our team is equal parts experienced insurance operators and modern technologists. We care deeply about delivering superior outcomes for our clients, and we want builders that get their hands dirty shipping solutions that move the needle.

Our results: 10x YoY revenue growth, and on track for $XXM run-rate in under 2 years. Backed by marquee VCs like General Catalyst, Lightspeed, and Valor.

About the role

We’re looking for a Claims Operations Associate who is excited about a unique opportunity to help build modern commercial insurance from the ground up!

In this role, you will play a critical role in driving Vega’s world class claims organization by helping insureds and agents report new losses and provide updates on claims previously reported directly to Vega or our third party administrator.

We’re a distributed team with offices located in New York, NY and Atlanta, GA. This role is a hybrid position going into the Atlanta office.

What you’ll do

• Accept inbound calls and/or emails from agents, brokers and insureds reporting new losses.
• Communicate effectively while entering data accurately into our claims management system.
• Provide high level claim insights for losses previously reported, such as claim number, the name of the handling adjuster and their phone number and/or email address.
• Handle special projects or additional duties assigned related to your role as an individual contributor of the claims organization.

About You

• 2+ years of experience in a call center environment or a customer-facing role where strong communication, time management, attention to detail, and efficient handling were essential to success.
• Commercial Insurance background a plus
• Strong property and casualty exposure in auto preferred
• Proficient in Microsoft Office and Google Suite
• Strong communication skills, both written and verbal
• Experience in high-growth fast paced environments.
• Strong collaborator with team members based across multiple teams and organizations.
• High school diploma or equivalent.
• Initial coverage needed from 9am - 6pm EST, but subject to change depending on business need

Benefits

• Competitive salary
• Medical, dental & vision insurance
• 401k with company match
• Flexible PTO
• Onsite gym
• Coffee bar and snacks
• Onsite parking
• Monthly lunches

Vega is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, state, or local law. Vega considers all qualified applicants in accordance with the New York Fair Chance Ordinance.