Claims Operations Support Specialist

Csod

Urbana (IL)

On-site

USD 28,000 - 32,000

Full time

3 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

The University of Illinois System in Urbana is seeking an Office Support Associate to streamline operations for the Claims Management office. Responsibilities include receptionist duties, document preparation, subpoena handling, and medical bill processing within a civil service framework.

The role requires a high school diploma with 18 months of related coursework or experience, and strong Microsoft Office skills.

Qualifications

High school diploma or equivalent.
18 months of college coursework or work experience in office/clerical tasks.
Advanced computer skills with Microsoft Office suite.

Responsibilities

Serve as receptionist for the Claims Management office, handling inquiries and directing to appropriate staff.
Prepare and finalize letters, reports, billing, and manage the department calendar.
Process subpoenas and distribute related materials to the appropriate personnel.
Verify and monitor medical bills, attach relevant information, and ensure proper billing procedures.
Pay medical and legal bills approved by adjusters and provide explanations for non-payment when needed.
Scan and re-price medical bills to Illinois Workers' Compensation Commission codes, track copies and confirm payments.
Monitor and respond to electronic mailboxes for Medical Billing and Medical Reports, obtaining missing information as needed.
Handle payroll/child support checks and distribute to staff, legal counsel, and others as directed.
Maintain office supply inventory and schedule maintenance of office equipment.