Hybrid Office Support Specialist

University of Illinois System; Urbana (IL); Hybrid; USD 28,000 - 31,000; Full time

Job summary

University of Illinois System is seeking an Office Support Associate for a hybrid role in Urbana. You will support the Claims Management team by handling reception, documents, scheduling, and billing tasks while ensuring timely responses to inquiries and adherence to university procedures.

The position emphasizes accuracy, confidentiality, and multi-tasking in a busy office setting; sponsorship is not available. A high school diploma is required with relevant office experience.

Qualifications

• Knowledge of university office procedures and general rules.
• Proficiency with Microsoft Word, Excel, Outlook, PowerPoint.
• Strong typing, grammar, and proofreading for business documents.

Responsibilities

• Serve as receptionist and screen inquiries for the Claims Management office.
• Prepare, finalize, and distribute letters, reports, and invoices; manage calendar and meetings.
• Process subpoenas and route them appropriately; assist university legal counsel.
• Monitor and verify medical bills and attach needed information for payment approval.
• Scan and re-price medical bills to Illinois Workers' Compensation fee codes.
• Monitor electronic mailboxes for Medical Billing/Reports and respond to vendor inquiries.
• Process payroll/child support checks for distribution to staff and stakeholders.
• Maintain office supplies and coordinate equipment maintenance.

Skills

Office procedures

Microsoft Office

Communication

Data entry

Organization

Education

High school diploma or equivalent

College coursework as converted by table

Tools

Banner

Job description

University of Illinois System is seeking an Office Support Associate for a hybrid role in Urbana. You will support the Claims Management team by handling reception, documents, scheduling, and billing tasks while ensuring timely responses to inquiries and adherence to university procedures.

The position emphasizes accuracy, confidentiality, and multi-tasking in a busy office setting; sponsorship is not available. A high school diploma is required with relevant office experience.