Claims Manager - Lead, Strategy & Growth

W. R. Berkley; Scottsdale (AZ); On-site; USD 120,000 - 180,000; Full time

Job summary

W. R. Berkley in Scottsdale, AZ is seeking a senior claims leader to interview, hire and train staff, and drive underwriting collaboration on policy language and product development.

You will identify industry trends impacting results and oversee high-value claims, while coaching teams to improve profitability. The role requires supervisory experience, strong knowledge of GL, excess and property claims, and excellent communication and negotiation skills.

Qualifications

• Extensive GL, excess and property claim experience required.
• Strong knowledge of coverage, contract law, investigation, liability, and reserving.
• Supervisory experience required.
• Excess & Surplus lines experience strongly preferred.
• Product development and forms creation experience a plus.
• CPCU or AIC designations strongly preferred.
• Comprehensive knowledge of insurance and legal systems.
• Proven ability to train and evaluate employee performance.
• Strong analytic skills and decision-making ability.
• Strong verbal and written communication and customer service skills.
• Good negotiation skills.

Responsibilities

• Interview, hire and train staff.
• Manage and guide staff performance through coaching and evaluations.
• Collaborate with underwriting on policy language and new product development.
• Identify industry trends and portfolio impact on results, appetite or pricing.
• Attend marketing, sales and account meetings to build relationships with agents.
• Oversee and participate in claim reviews and value-added services.
• Identify strategies to reduce total claim cost and improve profitability.
• Consult with underwriting on risk selection and terms for portfolio profitability.
• Coordinate strategies for high-exposure claims.
• Utilize data and technology to measure financial and performance trends.
• Improve systems and workflows for claims handling.
• Manage projects to achieve department goals.
• Review and approve coverage letters and regulatory responses.
• Review and approve Large Loss Reports.
• Handle very complex or confidential claims when needed.
• May perform other assigned duties.

Skills

Analytics

Communication

Negotiation

Coaching

Supervision

Education

CPCU / AIC designation preferred

Job description

W. R. Berkley in Scottsdale, AZ is seeking a senior claims leader to interview, hire and train staff, and drive underwriting collaboration on policy language and product development.

You will identify industry trends impacting results and oversee high-value claims, while coaching teams to improve profitability. The role requires supervisory experience, strong knowledge of GL, excess and property claims, and excellent communication and negotiation skills.