Operations Manager

TWO MEN AND A TRUCK®; Town of Florida (NY); On-site; USD 49,500 - 60,500; Full time

Benefits offered by this job

Health insurance

Career advancement opportunities

Job summary

TWO MEN AND A TRUCK® is seeking an Operations Manager for our franchise in Davie, FL, to ensure smooth logistics operations and exceptional customer service. The role includes managing employee scheduling, coordinating truck maintenance, and addressing customer concerns.

The ideal candidate will have an Associate’s degree and a minimum of 2 years experience. Proficiency in Microsoft applications is necessary, as well as strong decision-making and communication skills. Join us to help elevate our service standards!

Qualifications

• Minimum of 2 years of relevant experience preferred.
• Valid driver's license and willingness to drive a 26-foot moving truck.

Responsibilities

• Call customers to confirm their move dates and times.
• Complete move paperwork.
• Oversee customer concerns and damage resolution processes.

Skills

Strong decision making ability

Excellent communication skills

Proficient in Microsoft Word

Proficient in Microsoft Excel

Proficient in Microsoft Outlook

Education

Associate’s Degree in logistics, management, or related field

Job description

TWO MEN AND A TRUCK OPERATIONS MANAGER

What We Offer

• Pay range: $55,000 +
• Health insurance available
• Career advancement opportunities

Responsibilities

• Calls customers to confirm their move dates and times
• Shuttles trucks to repair shop or another location as needed
• Completes move paperwork
• Supports employee accountability and adherence to system standards and policies
• Assists with employee scheduling and dispatch of movers and drivers
• Troubleshoots employee/truck issues
• Coordinates the fleet maintenance and equipment inventory programs
• Assists with compliance for all DOT regulations and FMCSA guidelines
• Oversees customer concerns and damage resolution processes
• Responsible for being or designating the “on-call” emergency contact outside of normal business hours as needed
• Participates in regular training and development programs offered through STICK MEN UNIVERSITY® to further the knowledge of the industry and TWO MEN AND A TRUCK® system

Requirements

• Associate’s Degree in logistics, management, or other related field is preferred
• A minimum of 2 years of relevant experience is preferred.
• Valid driver's license and willing to drive a 26-foot moving truck as needed
• Strong decision making ability
• Understanding of and commitment to customer service and the TWO MEN AND A TRUCK® core values
• Must be proficient with the following Microsoft applications: Word, Excel, Outlook
• Excellent oral and written comprehension and communication skills
• Excellent organizational and time management skills

This job is located at the individually owned and operated TWO MEN AND A TRUCK franchise located in Davie, FL. The employer at this location is 304 Lan Serv Inc.