Claims Investigator - REPO Plus

Allied Solutions LLC; Carmel (IN); On-site; USD 40,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Paid time off

Job summary

Allied Solutions LLC is seeking a REPO Plus Investigation Specialist to gather information from outside insurance carriers and follow up until coverage judgments are made. You will make outbound calls to OICs, document findings, and manage a large inventory of assignments while meeting QA and production targets.

The role emphasizes timely communication, accurate documentation, and consistent follow-up to ensure comprehensive claim files and successful coverage determinations for REPO Plus claims.

Qualifications

• High school diploma or GED required.
• Associate degree or vocational/technical training preferred, or equivalent experience.
• Ability to meet QA and production targets.

Responsibilities

• Investigate and gather information from Outside Insurance Carriers (OICs).
• Make outbound calls to OIC claim departments to obtain details.
• Document information in the claim file and follow up as needed.
• Manage inventory of 60-100 assignments and meet deadlines.
• Assist in reporting new claims to OICs and track cycle times.

Skills

Outbound calls

Documentation

Follow-up

Time management

Education

High School Diploma or GED

Associate's degree or vocational/technical degree preferred

Job description

The REPO Plus Claim Investigator is responsible for investigating and gathering information from outside insurance carriers (OICs) related to collateral being investigated for coverage by the REPO Plus department. The position will make outbound calls to OIC claim departments to inquire and follow up on details needed to make coverage judgments on REPO Plus claims. They will document the required information within the file and continue making follow up calls until the information is gathered, or all contact attempts are exhausted.

REPO Plus Investigation Handling (40%)

• Responsible for managing the receipt of new investigation assignments as well as managing pending inventory assigned to them including:
• Initial review of new assignments
• Contact with Outside Insurance Carriers (OICs)
• Gathering and documenting information on a claim file as directed by a REPO Plus Claims Adjuster or Analyst
• Asking follow-up questions of the OIC as needed based on the information gathered to that point
• Timely follow up in situations where initial contact was unsuccessful
• Managing a pending inventory of 60-100 assignments
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

REPO Plus Claim Reporting Handling (25%)

• Will make outbound calls to report New Claims to OICs as directed by the REPO Plus Claims Adjusters and Analysts
• Assignments are made daily
• Must meet certain departmental cycle time metrics as set by REPO Plus management
• Documents the REPO Plus claim file with information obtained or that the New Claim report was unsuccessful
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

REPO Plus Coverage Investigations (25%)

• Will make outbound calls to OICs as directed by REPO Plus Claims Adjusters and Analysts to gather information relative to coverage relative to a specific vehicle or borrower
• Assignments are made daily
• Must meet certain departmental cycle time metrics as set by REPO Plus management
• Documents the REPO Plus claim file with information obtained or that the Coverage Verification was unsuccessful
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

REPO Plus Condition Report Review (10%)

• Review the condition reports submitted by lender clients (through various channels) for damaged collateral and identifies those with damage for movement to the next stage of the REPO Plus process
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management
• Qualifications (Education, Experience, Certifications & KSA):
• High School Diploma or GED required
• Associate's degree, or Vocational or Technical School Degree preferred; or equivalent combination of education and experience

We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more.

• medical
• dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year
• much more

Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.

Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.