Claims Investigator - REPO Plus

Allied Solutions, LLC; United States; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company-paid life and disability

401(k) with company match

3 weeks PTO

Job summary

Allied Solutions, LLC in Carmel, Indiana, is seeking a REPO Plus Claim Investigator responsible for investigating outside insurance carriers and gathering information to support coverage determinations.

You will make outbound calls, document findings, and continue follow up until all required details are collected, while meeting QA and production targets. This onsite role offers strong growth opportunities within a national provider.

Qualifications

• High School Diploma or GED required.
• Associate’s degree, or vocational/technical degree preferred; or equivalent combination of education and experience.

Responsibilities

• Investigate and contact Outside Insurance Carriers (OICs) to gather information for coverage judgments.
• Document information in the claim file and follow up until collected or contacts exhausted.
• Manage an inventory of 60–100 assignments and meet QA/Production targets.

Education

High School Diploma or GED

Associate’s degree or Technical School

Job description

The REPO Plus Claim Investigator is responsible for investigating and gathering information from outside insurance carriers (OICs) related to collateral being investigated for coverage by the REPO Plus department. The position will make outbound calls to OIC claim departments to inquire and follow up on details needed to make coverage judgments on REPO Plus claims. They will document the required information within the file and continue making follow up calls until the information is gathered, or all contact attempts are exhausted.

Job Duties and Responsibilities

REPO Plus Investigation Handling (40%)

• Responsible for managing the receipt of new investigation assignments as well as managing pending inventory assigned to them including:
• Initial review of new assignments
• Contact with Outside Insurance Carriers (OICs)
• Gathering and documenting information on a claim file as directed by a REPO Plus Claims Adjuster or Analyst
• Asking follow-up questions of the OIC as needed based on the information gathered to that point
• Timely follow up in situations where initial contact was unsuccessful
• Managing a pending inventory of 60-100 assignments
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

REPO Plus Claim Reporting Handling (25%)

• Will make outbound calls to report New Claims to OICs as directed by the REPO Plus Claims Adjusters and Analysts
• Assignments are made daily
• Must meet certain departmental cycle time metrics as set by REPO Plus management
• Documents the REPO Plus claim file with information obtained or that the New Claim report was unsuccessful
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

REPO Plus Coverage Investigations (25%)

• Will make outbound calls to OICs as directed by REPO Plus Claims Adjusters and Analysts to gather information relative to coverage relative to a specific vehicle or borrower
• Assignments are made daily
• Must meet certain departmental cycle time metrics as set by REPO Plus management
• Documents the REPO Plus claim file with information obtained or that the Coverage Verification was unsuccessful
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

REPO Plus Condition Report Review (10%)

• Review the condition reports submitted by lender clients (through various channels) for damaged collateral and identifies those with damage for movement to the next stage of the REPO Plus process
• Must meet individual QA targets as set by REPO Plus management
• Must meet individual Production targets as set by REPO Plus management

Qualifications (Education, Experience, Certifications & KSA)

High School Diploma or GED required Associate’s degree, or Vocational or Technical School Degree preferred; or equivalent combination of education and experience

#LI-AB2 #LI-Onsite

Compensation and Benefits

• medical, dental and vision insurance coverage
• 100% company-paid life and disability coverage
• 401k options with company match
• three weeks PTO by the end of the first year and much more

Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels.

Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Allied Solutions uses technology-enabled products and services to meet the insurance, lending and marketing needs of more than 6,000 financial institutions across North America.

Headquartered in Carmel, Indiana, Allied Solutions maintains several offices across the country and is a wholly owned and independently operated subsidiary of Securian Financial Group.

Our success is driven by our people and guided by our Blue Culture values: Innovation, Mindfulness, Passion, Achievement, Community and Teamwork.

We are committed to fostering a collaborative and respectful workplace where new ideas are encouraged, accomplishments are celebrated, and every team member is empowered to make a meaningful impact. Whether serving our clients, supporting our communities or working together to solve complex challenges, we strive to create an environment where employees can thrive and build rewarding careers.

Allied Solutions’ commitment to its employees, clients and communities has earned national and industry recognition, including being named one of Newsweek’s America’s Greatest Places in Financial Services in 2026, receiving BenchmarkPortal’s Center of Excellence designation in 2025 and earning the United Way of Central Indiana’s Spirit United Award in 2022.