Claims Intake & Administrative Specialist

Holmes Murphy Insurance; West Des Moines (IA); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Paid Parental Leave

Education & Tuition Reimbursement

401k Profit Sharing

Generous time off

Job summary

Creative Risk Solutions is seeking an Administrative Specialist to provide administrative and operational support. You will assist with claim intake and assignment, maintain accurate claim records, and process incoming correspondence while supporting internal and external customers throughout the claims process.

The role requires strong organizational and communication skills, with attention to detail and the ability to balance multiple tasks in a fast-paced environment.

Qualifications

• Education: high school diploma or equivalent.
• 0–2 years of administrative or office support experience.
• Experience in property and casualty insurance or claims administration preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work independently and as part of a team.
• Able to follow established workflows, procedures, and processes while ensuring accuracy and compliance.
• Balance multiple tasks in a fast-paced environment.

Responsibilities

• Review and assign reported claims to the appropriate claims adjuster under guidelines and supervision.
• Receive, gather, and transmit loss information from insureds, claimants, internal team members, and others through the reporting system.
• Maintain accurate claim documentation within company systems throughout the lifecycle.
• Process incoming CRS mail and paperless email correspondence.
• Ensure timely and accurate data entry while following procedures and compliance requirements.

Skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Data entry

Teamwork

Independent work

Education

High school diploma

Tools

Microsoft Office

Data entry systems

Job description

Creative Risk Solutions is seeking an Administrative Specialist to provide administrative and operational support. You will assist with claim intake and assignment, maintain accurate claim records, and process incoming correspondence while supporting internal and external customers throughout the claims process.

The role requires strong organizational and communication skills, with attention to detail and the ability to balance multiple tasks in a fast-paced environment.