Claims Administrative Coordinator

Creative Risk Solutions; West Des Moines (IA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid Parental Leave

Tuition Reimbursement

401k Profit Sharing

Generous time off

Volunteer time off

Inclusion & Belonging Programs

Merit increases

Discretionary bonus opportunity

Job summary

Creative Risk Solutions is seeking an Administrative Specialist to support claims intake, recordkeeping, and correspondence processing. You will help assign claims, gather loss information, and maintain accurate documentation.

The ideal candidate has a high school diploma, 0–2 years in office support, and strong communication and organizational skills. Proficiency with Microsoft Office and data-entry systems is required, with the ability to work independently or as part of a team.

Qualifications

• High school diploma or equivalent is required.
• 0–2 years of administrative or office support experience.
• Experience in property and casualty insurance or claims administration preferred.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office applications and data entry systems.
• Ability to work independently and as part of a team.
• Ability to follow established workflows, procedures, and processes while ensuring accuracy and compliance.
• Balance multiple tasks while maintaining accuracy in a fast-paced environment.

Responsibilities

• Review and accurately assign reported claims to the appropriate claims adjuster under established guidelines and supervision.
• Receive, gather, and promptly transmit loss information from insureds, claimants, internal team members, and other stakeholders through the claims reporting system.
• Maintain accurate and complete claim documentation within company systems throughout the claims lifecycle.
• Process incoming Claims Reporting Services (CRS) mail, including scanned mail from the mailroom and correspondence received through paperless email accounts.
• Ensure timely and accurate data entry while adhering to company procedures and compliance requirements.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Microsoft Office

Data entry systems

Independent and team work

Education

High school diploma or equivalent

Tools

Microsoft Office applications

Data entry systems

Job description

Creative Risk Solutions is seeking an Administrative Specialist to support claims intake, recordkeeping, and correspondence processing. You will help assign claims, gather loss information, and maintain accurate documentation.

The ideal candidate has a high school diploma, 0–2 years in office support, and strong communication and organizational skills. Proficiency with Microsoft Office and data-entry systems is required, with the ability to work independently or as part of a team.