Claims Desk Clerk — Member Support & Office Pro

Zenith American Solutions, Inc.; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Vision & Dental coverage

401(k) with company match

Paid time off

Job summary

Zenith American Solutions seeks a Clerk in the Claims department. The role greets customers, handles inquiries, and supports office workflow via phone, email, and in-person interactions.

You will perform data entry, prepare forms, and assist with various clerical tasks under routine supervision. Minimum qualifications include a high school diploma, 6 months of office experience, and strong communication and organizational skills.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months prior general office experience or related experience.
• Prior multi-line telephone experience strongly preferred.
• Solid organization skills with strong detail orientation/high degree of accuracy.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Possess a strong work ethic and the ability to work effectively in a team environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to follow standard operating procedures.
• Basic PC skills, including MS Word and Excel.
• Able to maintain excellent attendance and punctuality.
• Ability to effectively interact on a regular basis with management and other personnel within the Company.
• Must be able to work in environment with shifting priorities and to handle confidential matters with discretion.

Responsibilities

• Answer incoming telephone calls; greet, identify, and direct callers to the appropriate personnel.
• Take and retrieve messages and coordinate appointments as necessary.
• Respond to basic inquiries from participants, beneficiaries, and union representatives regarding benefit plans.
• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
• Keep reception area tidy and stocked with forms and booklets.
• Assist in preparation of various correspondences and completion of various forms.
• Perform general data entry.
• Perform other related clerical duties such as handling incoming mail, photocopying, scanning, faxing, filing and collating.
• Perform special projects as requested by management.
• Consistently meet quality and production standards for this position.
• Consistently demonstrate excellent attendance and punctuality.
• Perform other duties as assigned within the scope of responsibilities and requirements of the job.
• Occasional work outside of normal work hours (i.e. weekends/extended hours) based on business needs.

Skills

Multi-line telephone experience

Organization skills

Attention to detail

Verbal and written communication

Teamwork

Integrity and customer service

SOP adherence

Basic PC skills (Word, Excel)

Discretion with confidential matters

Attendance and punctuality

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Zenith American Solutions seeks a Clerk in the Claims department. The role greets customers, handles inquiries, and supports office workflow via phone, email, and in-person interactions.

You will perform data entry, prepare forms, and assist with various clerical tasks under routine supervision. Minimum qualifications include a high school diploma, 6 months of office experience, and strong communication and organizational skills.