Office Support Clerk

Zenith American Solutions, Inc.; Wallingford (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, vision, and dental coverage

401(k) plan with company match

Paid time off (PTO)

Growth opportunities

Healthy work-life balance

Job summary

Zenith American Solutions is seeking an Office Support Clerk in a professional office environment in the United States. The role provides clerical support in line with Company Guidelines, client needs, and regulatory requirements, including handling PHI/PII as needed.

The position involves answering calls, greeting visitors, scheduling, basic inquiries about benefit plans, and performing standard clerical tasks such as filing, data entry, and document preparation.

Qualifications

• High school diploma or equivalent.
• Six months of experience in an office environment.
• Strong organizational skills with attention to detail.
• Clear written and verbal communication.
• Ability to work in a team and handle confidential matters with discretion.

Responsibilities

• Answers incoming telephone calls and routes to appropriate staff; documents and distributes messages.
• Greets visitors to the reception area and coordinates appointments.
• Responds to inquiries from participants, beneficiaries, and union representatives regarding benefit plans.
• Maintains lobby and reception area in an organized and professional manner.
• Performs clerical duties such as filing, preparing documents, photocopying, scanning, faxing, collating, or data entry.
• Assists mail handling as needed.
• Performs other duties as assigned.

Skills

Communication skills

Teamwork

Organization skills

Attention to detail

Discretion with confidential matters

Ability to follow SOPs

Time management

Customer service

Education

High school diploma or equivalent

Tools

MS Word

Excel

Job description

Position Summary

The Office Support Clerk provides clerical support in assigned office in accordance with Company Guidelines, client needs, and regulatory requirements. "Has minimum necessary access to Protected Health Information (PHI) and Personally Identifiable Information (PII) by Job Description/Role."

Key Duties and Responsibilities

• Answers incoming telephone calls; routes call to appropriate staff member; documents and distributes messages accordingly.
• Greets visitors to the reception area and directs to appropriate staff; coordinates appointments as necessary.
• Responds to basic inquiries from participants, beneficiaries, and union representatives regarding benefit plans.
• Maintains lobby and reception area in an organized and professional manner.
• Performs clerical duties such as filing, preparing documents, photocopying, scanning, faxing, collating, or performing data entry as needed.
• May assist mail handling depending on location needs.
• Performs other duties as assigned.

Minimum Qualifications

• High school diploma or equivalent.
• Six months of experience working in an office environment.
• Solid organization skills with strong detail orientation.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Strong work ethic and the ability to work effectively in a team environment.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to follow standard operating procedures.
• Basic PC skills, including MS Word and Excel.
• Able to work in environment with shifting priorities and to handle a wide variety of activities and confidential matters with discretion.

Preferred Qualifications

Prior multi-line telephone experience strongly preferred.

*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, responsibilities and activities may change at any time with or without notice.

Disability Accommodation

Consistent with the Americans with Disabilities Act (ADA) and other applicable federal and state law, it is the policy of Zenith American Solutions to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.

Zenith American Solutions Real People. Real Solutions. National Reach. Local Expertise. We are currently looking for a dedicated, energetic employee with the necessary skills, initiative, and personality, along with the desire to get the most out of their working life, to help us be our best every day. Zenith American Solutions is the largest independent Third Party Administrator in the United States and currently operates over 44 offices nationwide. The original entity of Zenith American has been in business since 1944. Our company was formed as the result of a merger between Zenith Administrators and American Benefit Plan Administrators in 2011. By combining resources, best practices and scale, the new organization is even stronger and better than before. We believe the best way to realize our better systems for better service philosophy is to hire the best employees. We're always looking for talented individuals who share our dedication to high-quality work, exceptional service and mutual respect.

We realize the importance a comprehensive benefits program to our employees and their families. As part of our total compensation package, we offer an array of benefits including:

• health, vision, and dental coverage
• a retirement savings 401(k) plan with company match
• paid time off (PTO)
• great opportunities for growth
• and much, much more!

At Zenith American Solutions, we take immense pride in fostering a positive, respectful, and supportive work environment that provides challenging opportunities while supporting a healthy work/ life balance. Our organizational culture is founded on principles of integrity, honesty and respect for all stakeholders, including our employees, clients, and business partners. With a low employee turnover rate and a high rate of internal promotions and transfers, the Zenith team is proud to be a part of an 80-year legacy of excellence. Our employees embody a spirit of integrity, take immense pride in their work, and are enthusiastic about referring others to join our team.