Front Desk Clerk — Customer & Claims Office Support

Zenith American Solutions, Inc.; Henderson (NV); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision coverage

Dental coverage

401(k) with company match

Paid time off

Job summary

Zenith American Solutions in Henderson, NV is seeking a Clerk in the Claims department. You will greet customers, answer calls, and provide front-desk support, handling inquiries and directing to the appropriate staff.

The role requires a high school diploma, basic PC skills, and strong organization. You will perform data entry, file and mail tasks, and support various forms and communications while maintaining confidentiality.

Qualifications

• High school diploma or equivalent.
• Minimum 6 months prior general office experience or related experience.
• Prior multi-line telephone experience strongly preferred.
• Solid organization skills with strong attention to detail.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Ability to work effectively in a team environment.
• Ability to follow standard operating procedures.
• Basic PC skills, including MS Word and Excel.

Responsibilities

• Answer incoming telephone calls; greet, identify, and direct callers to the appropriate personnel.
• Take and retrieve messages and coordinate appointments as necessary.
• Respond to basic inquiries from participants, beneficiaries, and union representatives regarding benefit plans.
• Welcome on-site visitors, determine nature of business, and announce visitors to appropriate personnel.
• Keep reception area tidy and stocked with forms and booklets.
• Assist in preparation of various correspondences and completion of various forms.
• Perform general data entry.
• Perform other related clerical duties such as handling incoming mail, photocopying, scanning, faxing, filing and collating.
• Perform special projects as requested by management.
• Consistently meet quality and production standards for this position.
• Consistently demonstrate excellent attendance and punctuality.
• Perform other duties as assigned within the scope of responsibilities and requirements of the job.

Skills

Multiline telephone

Data entry

Written communication

Verbal communication

Team player

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Zenith American Solutions in Henderson, NV is seeking a Clerk in the Claims department. You will greet customers, answer calls, and provide front-desk support, handling inquiries and directing to the appropriate staff.

The role requires a high school diploma, basic PC skills, and strong organization. You will perform data entry, file and mail tasks, and support various forms and communications while maintaining confidentiality.