Claims Data & Process Improvement Analyst

HomeServe USA Corp; Chattanooga (TN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Career development opportunities

Casual attire

Team oriented atmosphere

Excellent benefits: medical, vision, &

401(k) with company match

Company-paid two HomeServe coverage计划

Job summary

HomeServe USA is seeking a Contractor Operations Claims Analyst to drive data analysis, reporting, and audits of a third-party contractor network, ensuring adherence to policy, rate schedules, and processes. The role partners with Operations and Finance to develop insights and cost-saving actions.

The analyst will generate timely reports, identify trends, and communicate findings to stakeholders while maintaining SOX compliance and staying current on repair methods and policy terms.

Qualifications

• Bachelor's degree in business, finance, or related field.
• 2+ years of experience in data analysis, reporting, auditing, or related field.
• Advanced knowledge of Microsoft Excel; proficient in Word/PowerPoint.
• Experience with field service management applications such as ServiceBench, Service Titan or Dispatch Technologies.

Responsibilities

• Completing contractor or claims audits to provide actionable feedback to the business and ensure performance & quality goals are met or exceeded.
• Generating monthly, weekly, & daily reports to support contractor management in meeting or exceeding department goals.
• Reviewing Fraud reporting to identify potentially fraudulent customers or contractors to investigation.
• Maintain SOX compliance through regular audits within Contractor Management.
• Build relationships with stakeholders across Operations and Finance to drive improvements.

Skills

Data analysis

Auditing

Reporting

Excel

ServiceBench

Service Titan

Dispatch Technologies

Education

Bachelor's degree in business/finance/related field

Tools

ServiceBench

Service Titan

Dispatch Technologies

Job description

HomeServe USA is seeking a Contractor Operations Claims Analyst to drive data analysis, reporting, and audits of a third-party contractor network, ensuring adherence to policy, rate schedules, and processes. The role partners with Operations and Finance to develop insights and cost-saving actions.

The analyst will generate timely reports, identify trends, and communicate findings to stakeholders while maintaining SOX compliance and staying current on repair methods and policy terms.