National Claims Operations Analyst - Data & Reporting

First American; Santa Ana (CA); On-site; USD 64,000 - 86,000; Full time

Job summary

First American is seeking an Operations Analyst to drive performance, compliance, reporting, and operational consistency across its National Claims Intake Center. The role supports title claims and intake operations across multiple locations and partners with senior leadership to provide audit coordination and system optimization.

The candidate will oversee staffing, audits, and complex reporting across three offices, leveraging Power BI, SQL, and SharePoint to improve efficiency and compliance.

Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 3-5+ years of progressive experience in complex operational environments.
• Experience in multi-site operations and staff oversight.
• Strong understanding of claims intake operations, compliance, and performance management.
• Advanced reporting and analytics capabilities.
• Proficiency with SharePoint architecture, governance, and maintenance.

Responsibilities

• Ensure work is appropriately assigned and completed by a large staff across three offices, meeting internal service timelines and quality standards.
• Manage internal and external audit requests from intake through completion, ensuring responses are accurate, compliant, and delivered on time.
• Create complex ad hoc and recurring reports using a variety of reporting tools including but not limited to Doma, Power BI, SQL, and Microsoft Access.
• Serve as a SharePoint subject-matter expert for Claims operations by creating, administering, governing, and maintaining multiple large-scale sites that support reporting and collaboration.
• Work on resolving complex operational and compliance issues by applying strong analytical thinking, sound judgment, and practical solutions.
• Analyze existing processes, guidelines, and workflows to identify improvement opportunities, and use sound judgment within established policies and practices to select effective methods, techniques, and evaluation criteria.

Skills

Power BI

SQL

Microsoft Access

Doma

SharePoint

Education

Bachelor’s degree or equivalent

Tools

SharePoint

Doma

Power BI

SQL

Microsoft Access

Job description

First American is seeking an Operations Analyst to drive performance, compliance, reporting, and operational consistency across its National Claims Intake Center. The role supports title claims and intake operations across multiple locations and partners with senior leadership to provide audit coordination and system optimization.

The candidate will oversee staffing, audits, and complex reporting across three offices, leveraging Power BI, SQL, and SharePoint to improve efficiency and compliance.