Claims Customer Experience Coordinator

Amerisure Insurance Company; Farmington Hills (MI); Hybrid; USD 45,000 - 65,000; Full time

Job summary

An established industry player is seeking a Customer Experience Coordinator to enhance relationships with agency customers and policyholders. This role involves collaborating with internal teams to implement service strategies, monitoring data integrity, and educating clients about available resources. The ideal candidate will possess strong analytical and communication skills, ensuring a seamless customer experience. The company offers a competitive compensation package, with flexible work arrangements, making it an excellent opportunity for those committed to professional growth and excellence in service delivery.

Benefits

401(k) savings plan

Profit sharing

Comprehensive health benefits

Flexible work arrangements

Generous paid time off

Qualifications

• 3 years of experience in commercial underwriting or claims.
• Proficient in Microsoft Office Suite for effective communication.
• Strong organizational and analytical skills for multitasking.

Responsibilities

• Collaborate with agency customers to develop service strategies.
• Monitor data integrity for large complex policyholders.
• Educate agencies on tools to improve customer experience.

Skills

Commercial underwriting experience

Analytical skills

Problem-solving skills

Negotiation skills

Organizational skills

Communication skills

Microsoft Office Suite proficiency

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Amerisure creates exceptional value for its partners, policyholders and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best "A" (excellent) rated company and services mid-sized commercial enterprises focused in construction, manufacturing and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, and have nearly $1 Billion of Direct Written Premium and $1.15 billion in surplus.

Amerisure is currently recruiting for a Customer Experience Coordinator that can do a 2-day hybrid approach onsite in one of our offices. The ideal candidate will also possess the following skill set.

Summary Statement

Develops and advances relationships with agency customers to provide differentiated agency and policyholder service coordination for a portfolio of designated agencies and policyholders.

Essential Tasks/Major Duties

• Collaborates with agency customers, policyholders and internal business partners to develop and implement service strategies that address customer needs.
• Responsible for recognizing and escalating service requests that are outside of prescribed service guidelines.
• Educates agencies and policyholders about the tools and resources Amerisure has available to improve the customer experience.
• Assists with scheduling service-related reviews and making sure necessary updates have been made prior to requisite meetings.
• Assists with assembling new account onboarding materials, account resource guides, stewardship reports and other materials as required.
• Monitors data integrity for large complex policyholders.
• Proactively addresses any gaps in service between Amerisure and agency or policyholder.

Knowledge, Skills & Abilities

• High school diploma or GED required.
• 3 years commercial underwriting, premium audit, commercial agency, loss control and/or claims experience.
• Proficient computer skills required including Microsoft Office Suite.
• Excellent organizational skills, including ability to multi-task and prioritize workload.
• Analytical and problem-solving skills, including the ability to deal with ambiguity.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Proven negotiation skills.
• Capable of organizing, multi-tasking and prioritizing work.
• Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
• Ability to travel up to 5%
• #LI-BR1

Just as we are committed to creating exceptional value for our Partners For Successagencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package.Amerisure offers a Compensation & Benefits Package that includes competitive base pay, performance-based incentive pay, comprehensive health & welfare benefits, 401(k) savings plan and profit sharing.In addition to generous paid time off programs, we allow our employees flexible and remote work arrangements. If you strive for excellence and are committed to personal and professional growth, Amerisure is looking for you.

Amerisure Insurance provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Amerisure Insurance complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Amerisure Insurance expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Amerisure's employees to perform their job duties may result in discipline up to and including discharge.