Customer Solutions Specialist (First Shift)

AWeber; Atlanta (GA); Remote; USD 40,000 - 55,000; Full time

Job summary

AWeber is seeking a Customer Solutions Specialist to join their remote team. This role involves supporting customers through various channels and enhancing their experience with AWeber's marketing tools. Ideal candidates are proactive communicators who can educate and advocate for customers, contributing to their success. The position offers a flexible work environment and numerous benefits, making it an excellent opportunity for those passionate about helping small businesses grow.

Benefits

100% Remote work environment

100% Company-Paid PPO medical, dental, and vision insurance

4-7 weeks of paid time off

Paid sabbatical

401K with 4% company match

Profit sharing

Home office equipment stipend

Tuition reimbursement

Gym membership reimbursement

Company-paid short-term disability and life insurance

Qualifications

• Exceptional communicator who builds relationships.
• Knowledge of marketing technologies is a plus.
• Proactively educates customers on best practices.

Responsibilities

• Support customers via live chat, email, and phone.
• Troubleshoot and provide product education.
• Collaborate on special projects to enhance customer experience.

Skills

Communication

Initiative

Customer Advocacy

Leadership

Tools

Marketing Technologies

Social Media

Email Platforms

Job description

Customer Solutions Specialist (First Shift)

Join to apply for the Customer Solutions Specialist (First Shift) role at AWeber.

We're currently hiring for remote team members in the following states: DC, DE, GA, MA, MD, NC, NJ, OH, PA, SC, UT, and VA.

We are looking for an exceptional communicator who loves building and nurturing relationships that enhance the lives of each creator and small business owner in our community of AWeber customers. By helping people understand how AWeber's features can meet their unique needs, you will positively impact both seasoned marketers and those just beginning their marketing journey.

As our Customer Solutions Specialist, you'll work variable days including some weekend days (schedule provided at least a month in advance) on the First Shift (8AM-5PM EST).

You will support customers across multiple channels, including live chat, email, phone, and social media platforms. Your role involves troubleshooting, providing product education, and sharing marketing best practices to help customers grow their businesses. You will also work on special projects and collaborate with team members across the company to enhance the customer experience.

To succeed as a CS specialist, you should take initiative, proactively educate customers on best practices, suggest new product features, and advocate for process improvements in the CS department. Knowledge of marketing technologies such as social media, landing pages, or email platforms will make you stand out! You should also be a passionate leader who inspires others and invests in our customers' success.

Our customers are the foundation of our business. They motivate us daily to create excellent products and provide stellar service.

If you're interested in:

• Being part of an award-winning team,
• Positively impacting others,
• Helping small businesses grow, and
• Making the world a better place,

then apply now to experience our culture and benefits, which make us a Best in Class employer!

About AWeber:

At AWeber, we create marketing and communication software that empowers small businesses worldwide to connect with their customers and grow. Our customers include creators, bloggers, entrepreneurs—people passionate about sharing their ideas or products. You will make an impact on these small businesses every day!

We work remotely across the US, collaborating daily using tools like Slack, Google Meet, and Confluence/JIRA to prioritize our customers' needs. At AWeber, your voice and opinion matter, regardless of your role. We encourage asking tough questions, providing and receiving feedback, and exploring passions regularly. Sound exciting? Take the next step and apply.

AWeber Benefits:

• 100% Remote work environment.
• Supportive culture that values flexibility, entrepreneurial spirit, and collaboration. Your feedback is welcomed!
• Additional benefits include:
• 100% Company-Paid PPO medical, dental, and vision insurance (spousal and domestic partner benefits available).
• 4-7 weeks of paid time off and holidays (based on tenure).
• Paid sabbatical after a certain period.
• 401K with 4% company match.
• Profit sharing.
• Home office equipment and internet stipend.
• Tuition reimbursement, conferences, and learning opportunities.
• Gym membership reimbursement.
• Company-paid short-term disability and life insurance.
• Additional supplemental benefits like long-term disability and critical illness insurance.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job functions: Consulting, IT, Sales
• Industry: Software Development