Claims Customer Experience Coordinator

Amerisure Insurance Company in; Farmington Hills (MI); Hybrid; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Claims Customer Experience Coordinator. This role involves enhancing relationships with agency customers to deliver exceptional service. The ideal candidate will have a strong background in commercial underwriting or claims, excellent communication skills, and the ability to manage complex tasks. The position offers a hybrid work model, allowing flexibility while ensuring a collaborative environment. Join a company that values growth and inclusivity, and be part of a team dedicated to providing outstanding service to its partners and policyholders.

Benefits

401(k) Plan

Profit Sharing

Flexible Work Arrangements

Comprehensive Benefits

Performance Incentives

Qualifications

• 3+ years of experience in commercial underwriting or claims.
• Proficient in Microsoft Office Suite and strong organizational skills.

Responsibilities

• Develops relationships with agency customers for service coordination.
• Monitors data integrity for large policyholders and prepares onboarding materials.

Skills

Commercial Underwriting

Premium Auditing

Agency Work

Loss Control

Claims Experience

Microsoft Office Suite

Organizational Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Claims Customer Experience Coordinator (Administrative)

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure's promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. Amerisure is an A.M. Best “A” (excellent) rated company and services mid-sized commercial enterprises focused on construction, manufacturing, and healthcare. We are ranked as one of the top 100 Property & Casualty companies in the United States, with nearly $1 billion of Direct Written Premium and $1.15 billion in surplus.

Amerisure is currently recruiting for a Customer Experience Coordinator who can work in a hybrid model, onsite for 2 days at one of our offices. The ideal candidate will possess the following skills:

Summary

Develops and enhances relationships with agency customers to provide differentiated service coordination for a portfolio of designated agencies and policyholders.

• Collaborates with agency customers, policyholders, and internal partners to develop and implement service strategies that meet customer needs.
• Recognizes and escalates service requests that fall outside prescribed guidelines.
• Educates agencies and policyholders about tools and resources available to improve their experience.
• Assists with scheduling service reviews and ensures necessary updates are completed before meetings.
• Prepares onboarding materials, resource guides, stewardship reports, and other related documents.
• Monitors data integrity for large, complex policyholders.
• Proactively identifies and addresses gaps in service between Amerisure and its agency or policyholders.

Knowledge, Skills & Abilities

• High school diploma or GED required.
• Minimum of 3 years in commercial underwriting, premium auditing, agency work, loss control, or claims experience.
• Proficient in Microsoft Office Suite and computer skills.
• Excellent organizational skills with the ability to multi-task and prioritize.
• Strong analytical and problem-solving skills, capable of handling ambiguity.
• Excellent verbal and written communication skills for interacting with internal and external customers.
• Ability to organize, prioritize, and make prompt, informed decisions on complex issues.
• Willingness to travel up to 5%.

At Amerisure, we are committed to being an employer of choice by offering a competitive total rewards package, including base pay, performance incentives, comprehensive benefits, 401(k) plan, profit sharing, and flexible work arrangements. We value personal and professional growth and strive to create an inclusive workplace.

Amerisure Insurance is an equal opportunity employer. We prohibit discrimination and harassment based on race, color, religion, sex, national origin, age, disability, or genetic information. We comply with all applicable laws and ensure a respectful, inclusive environment for all employees.