Claims Coordinator

Bi--state-Development-Agenc; St. Louis (MO); On-site; USD 56,305,000 - 63,354,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Vision coverage

PTO 4 weeks

Holidays + birthday floating day

401(k)

PSLF eligibility

Gym discounts

Onsite gyms 24/7

Transit access (MetroLink/MetroBus)

Cell plan discounts

Job summary

Bi-State Development is seeking a Claims Coordinator to support the intake, evaluation, and processing of incidents and potential claims. You will manage dedicated lines and emails, assess reports, and input data for third-party administration.

Responsibilities include handling medical bills, coordinating light-duty safety training, gathering documentation, and assisting with reporting. The role emphasizes confidentiality, teamwork, and strong customer service in a community-focused environment.

Qualifications

• Excellent customer service skills.
• Broad tech experience including Origami, Safety Vision/Foresight Pro, Oracle, Microsoft Office, OneDrive and Adobe Acrobat; capable of learning more complex software.
• Ability to communicate effectively with all BSD departments and staff at all levels.
• Ability to plan, develop, and implement projects while promoting teamwork and handling multiple projects.
• Strong evaluation skills enabling task prioritization.
• Ability to maintain confidential information about claims and employees.

Responsibilities

• Manages the dedicated claims phone line and email with timely intake and response.
• Receives and evaluates reports and determines whether a claim should be initiated.
• Enters incident data, photos, and reports into the claims system for TPA review.
• Receives medical bills and claim documents to scan and forward to the TPA.
• Coordinates and manages light-duty safety training for employees.
• Requests documents, wage statements, photos, and videos as required for claims processing.
• Locates archived videos and shares with adjusters and medical providers via web call or FTP.
• Manages subpoena and letter of representation responses for the TPA.
• Identifies potential incidents for NTD reporting.
• Processes subrogation checks to ensure accurate reporting to accounting and the claims system.
• Receives and routes all incoming mail to the TPA.
• Maintains claims filing and record storage.
• Manages third-party COI filing and retention.
• Assists with filing of claims documents and reports creation.
• Provides support with data entry and filing.

Skills

Customer service

Effective communication

Project planning

Confidential information handling

Prioritization

Teamwork

Education

High School or GED

Some college in business administration

Tools

Origami

Safety Vision

Foresight Pro

Oracle

Microsoft Office

OneDrive

Adobe Acrobat

Job description

Claims Coordinator

Headquarters Full Time 19.65 - 22.11 (Hourly)

• Join a company committed to making a positive impact in the community
• Enjoy comprehensive medical, prescription, dental, and vision coverage starting on your first day
• Earn 4 weeks of paid time off (PTO) each year
• Take advantage of 10 paid holidays annually — plus a floating holiday to celebrate your birthday
• Contribute to our company-sponsored 401(k) retirement plan
• Access supplemental benefits through Unum, including off-the-job accident, critical illness, whole life, and hospital indemnity insurance
• Participate in our wellness program, which includes free health screenings
• Use our Employee Assistance Program (EAP) for confidential support and resources
• Bi-State Development is an eligible employer for the Public Service Loan Forgiveness (PSLF) program
• Get exclusive gym discounts at Club Fitness, The Edge Fitness Clubs, and OneLife Fitness at Ballpark Village
• Work out anytime at one of our nine onsite gyms, available 24/7
• Enjoy free MetroLink and MetroBus access
• Save with discounted cell phone plans

Let us support your well-being and professional growth while making a difference!

Job Summary

The Claims Coordinator is responsible for coordinating and supporting initiatives relative to the receipt, evaluation, and processing of incidents and potential claims.

Job Responsibilities

• Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims.
• Receives and evaluates Transit Service Manager (TSM) reports, incident reports, and phone calls to determine whether a claim should be initiated.
• Enters incident data, photos, and reports into claims system for Third Party Administrator (TPA) review.
• Receives medical bills and claim documents to scan and forward to the TPA.
• Coordinates and manages light duty safety training program for employees.
• Requests documents, wage statements, photos, and videos as required for claims processing.
• Locates archived videos, shares with adjusters and medical providers via web call or file transfer protocol (FTP), and creates copies for attorneys.
• Manages claims related Subpoena and Letter of Representation response including requesting data, tracking, and supplying appropriate data to the TPA in a timely manner.
• Identifies potential incidents for National Transit Database (NTD) reporting.
• Receives and processes subrogation checks to ensure accurate reporting to accounting and the claims system.
• Receives all incoming mail, reviews, scans, and forwards to the TPA.
• Maintains claims filing of record storage and retrieval system.
• Manages third party Certificate of Insurance filing and retention.
• Assists with filing of claims documents.
• Assists with report creation.
• Provides support with data entry and filing.

Knowledge, Skills, andAbilities

• Excellent customer service skills.
• Broad technology experience including Origami, Safety Vision/Foresight Pro, Oracle, Microsoft Office, OneDrive and Adobe Acrobat; capability to learn and understand more complex software.
• Ability to effectively communicate with all Bi-State Development (BSD) departments and all levels of staff & management.
• Ability to plan, develop, and implement projects while promoting a teamwork environment and assimilating numerous complex projects, tasks, demands and opportunities at the same time.
• Evaluation skills enabling prioritization of tasks and projects.
• Ability to maintain confidential information about claims and employees.

Compensation:

19.65 - 22.11 (Annually)

Employment Type:

Full Time

Education:

High School/GED required. Some college experience in areas of business administration or related field preferred.

Equal Employment Opportunity (EEO)

Bi-State Development is proud to be an Equal Opportunity Employer.

Compensation Disclosure

Bi-State Development is committed to ensuring all employees are compensated fairly. The salary range provided reflects our current expectations for this position. However, final base salary or offer may vary depending on several factors, including skills, qualifications, experience, business needs, and budgetary considerations.