Claims Casualty Adjuster

AAA - American Automobile Association; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Claims Casualty Adjuster to manage low to moderate-complexity claims involving material damage and liability lines. This role includes conducting investigations, evaluating claims, and negotiating settlements while ensuring compliance with regulatory standards. The ideal candidate will possess strong communication and negotiation skills, along with a solid understanding of insurance principles. Join a company that values your contributions and offers remarkable benefits, including health coverage, a 401(K) plan with a company match, and tuition assistance. This is an excellent opportunity to grow your career in a supportive environment.

Benefits

Health coverage for medical, dental, vision

401(K) saving plan with company match

Pension

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts

Qualifications

• 4-6 years of prior claims handling experience required.
• Advanced oral and written communication skills required.

Responsibilities

• Investigate and evaluate claims for liability and damages.
• Negotiate settlements with insureds and claimants.

Skills

Claims Handling

Negotiation Skills

Communication Skills

Interpersonal Skills

Analytical Skills

Problem-Solving Skills

Education

Bachelor's Degree or Equivalent Experience

Tools

CACS

HUON

HOC

GUIDEWIRE

Microsoft Office Suite

Job description

Claims Casualty Adjuster

Job Summary

The Claims Casualty Adjuster handles low to moderate-complexity claims involving material damage, property, and/or liability lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include liability investigation, coverage evaluation and negotiation of low to moderate-complexity claims in compliance with established company technical and customer service Best Practices. Under moderate supervision, works within specific limits of authority to resolve claims with well-defined procedures.

Job Duties

• Communicate and interact with a variety of individuals including insureds and claimants. Explain benefits, coverages, fault and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address common coverage issues.

• Conduct phone and/or field investigations to determine liability and damages. May attend and participate in legal proceedings. Identify and obtain statements from insureds, claimants and witnesses.

• Evaluate and determine claim values upon receipt and assessment of property, bodily injury and liability data.

• Negotiate within settlement authority with insureds and claimants to resolve their first and third party claims.

• Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, GUIDEWIRE, etc.

• Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required.

• Independently resolve claim exposures within level of authority.

• Respond quickly to customer needs and problems.

Qualifications

• Bachelors Equivalent combination of education and experience Preferred

• 4-6 years Prior claims handling experience. Required

• 4-6 years Property or Casualty claims administration experience. Preferred

• Working knowledge of claims best practices and procedures.

• Moderate understanding of building and vehicle repair practices.

• General knowledge of insurance, fault assessment, negligence and subrogation principles.

• Working knowledge of Microsoft Office suite, general computer software and claims software.

• Advanced organization and planning recognition skills required.

• Advanced oral and written communication skills required.

• Advanced interpersonal skills required.

• Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required

• Associate in Claims - Insurance Institute of America Preferred

• An insurance/claims adjuster license may be required for claims administration in specific states. Preferred

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plan with company match AND Pension
• Tuition assistance
• PTO for community volunteer programs
• Wellness program
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

AAA is an Equal Opportunity Employer