Claims Care Specialist

ARW Home; Florida; On-site; USD 23,000 - 32,000; Full time

Job summary

ARW Home is seeking Case Managers to join our claims team in Florida. You will handle inbound calls related to First Notice of Loss and claim status updates, serving as a key contact for customers throughout their claims journey.

The Claims Department operates Monday–Friday 8am–6pm with a 40-hour schedule; compensation is $20.00 per hour. Prior call center or customer service experience is preferred.

Qualifications

• Six months of Call Center or Customer Service experience.
• Strong written and oral English communication skills.
• Ability to multitask while talking to customers.
• Typing at least 30 wpm with 90% accuracy.
• Proficient with basic computer programs (Excel, Word, PowerPoint, Outlook).
• Claims experience is a big plus.

Responsibilities

• Provide high level of service to customers.
• Explain contract coverage and claim decisions.
• Take inbound calls and log First Notice of Loss and Claims Status Updates.
• Record details of each call in company systems.
• Maintain professionalism and a positive customer experience.
• Investigate discrepancies on repairs and related costs as needed.
• Communicate clearly with customers, vendors, and teammates.
• Adhere to procedures through the life cycle of the claim.
• Meet Key Performance Indicators and performance goals.

Skills

Call Center Experience

Customer Service

English Communication

Multitasking

Typing speed

Tools

Excel

Word

PowerPoint

Outlook

Job description

ARW Home is seeking Case Managers to join our claims team in Florida. You will handle inbound calls related to First Notice of Loss and claim status updates, serving as a key contact for customers throughout their claims journey.

The Claims Department operates Monday–Friday 8am–6pm with a 40-hour schedule; compensation is $20.00 per hour. Prior call center or customer service experience is preferred.