Claims Associate

ARW Home; Florida; On-site; USD 23,000 - 32,000; Full time

Job summary

ARW Home is seeking Case Managers to join our claims team in Florida. You will handle inbound calls related to First Notice of Loss and claim status updates, serving as a key contact for customers throughout their claims journey.

The Claims Department operates Monday–Friday 8am–6pm with a 40-hour schedule; compensation is $20.00 per hour. Prior call center or customer service experience is preferred.

Qualifications

• Six months of Call Center or Customer Service experience.
• Strong written and oral English communication skills.
• Ability to multitask while talking to customers.
• Typing at least 30 wpm with 90% accuracy.
• Proficient with basic computer programs (Excel, Word, PowerPoint, Outlook).
• Claims experience is a big plus.

Responsibilities

• Provide high level of service to customers.
• Explain contract coverage and claim decisions.
• Take inbound calls and log First Notice of Loss and Claims Status Updates.
• Record details of each call in company systems.
• Maintain professionalism and a positive customer experience.
• Investigate discrepancies on repairs and related costs as needed.
• Communicate clearly with customers, vendors, and teammates.
• Adhere to procedures through the life cycle of the claim.
• Meet Key Performance Indicators and performance goals.

Skills

Call Center Experience

Customer Service

English Communication

Multitasking

Typing speed

Tools

Excel

Word

PowerPoint

Outlook

Job description

Job Description

Job description:

ARW Home is seeking Case Managers to join our claims team. In this role, you'll handle inbound calls related to First Notice of Loss and claim status updates, serving as a key point of contact for our customers throughout their claims journey.

The Claims Department is open Monday – Friday 8am to 6pm. A schedule will be assigned for a 40 hour work week based on the business needs:

Compensation: $20.00 per hour

Responsibilities:

• Providing the highest level of service to our customers.
• Explaining contract coverage and claim decisions.
• Taking inbound calls and recording First Notice of Loss and Claims Status Updates.
• Retain and build customer loyalty by providing a professional, courteous, and a positive experience to each customer.
• Questions and investigates discrepancies on repairs and related costs
• Provide accurate and relevant information as it pertains to the customer’s claim inquiries.
• Demonstrate superior verbal and written communication skills
• Effectively show active and empathic listening during challenging customer calls.
• Collect and document the details of each call in our systems.
• Follow all related procedures through the life cycle of the claim.
• Adhere to the Key Performance Indicators that will capture your success.
• Effectively collaborate and communicate well with customers, vendors, teammates, and all employees throughout the organization.

Qualifications to be successful:

• At least 6 months Call Center or Customer Service experience is a must.
• Strong written and oral English communication skills.
• Talent for multitasking as you will be typing while talking to customers.
• Must type at least 30 wpm at 90% accuracy
• Proficient with computers, strong keying skills. (Excel, Word, Power Point, Outlook)
• Ability for problem-solving and handling objections,
• Attention to detail.
• Able to maintain a positive attitude.
• Claims experience a big plus.