Claims Assistant

Tokio Marine HCC International; Los Angeles (CA); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

Hybrid work schedule

Job summary

Tokio Marine HCC - Surety Group in downtown Los Angeles seeks a Claims Assistant to support a high-volume claims team. You will set up files, write summaries, and communicate with claimants and colleagues as needed.

The role emphasizes accuracy, organization, and customer service in a hybrid work environment with 4 days in the office and 1 day of work-from-home optional after training.

Qualifications

• Experience with data entry and organizing files in a busy office setting.
• Strong attention to detail and accuracy in processing documents and communications.
• Excellent interpersonal skills and ability to work in a team environment.

Responsibilities

• Set up electronic files with documents, dates, and clear summaries.
• Update claimants and internal colleagues by phone and written correspondence about claim status.
• Process mail and payment checks.

Skills

Data entry

File organization

Customer service mindset

Teamwork

Attention to detail

Education

High school diploma or equivalent

Tools

Salesforce

Box.com

Job description

Claims Assistant page is loaded## Claims Assistantlocations: California - Los Angelestime type: Full timeposted on: Posted Todayjob requisition id: 2026-918**Claims Assistant**Tokio Marine HCC - Surety Group, a member of the Tokio Marine Group of Companies, has an opportunity for a **Claims Assistant** at our office in downtown Los Angeles.We are looking for an individual who is efficient, accurate and detail-oriented and who enjoys the challenge of a high-volume work environment.**Key Responsibilities**This position will be responsible for:* Setting up electronic files with documents, dates, and well-written summaries* Updating claimants and internal colleagues by phone and written correspondence about the status of claims* Process mail and payment checks**Performance Objectives and Timeline*** **During the first 30 days:** Learn about surety bonds. Get to know the Claims team members. Become familiar with our software, including file management systems. Assist with incoming and outgoing mail.* **During the first 3 months:** Learn about claims terminology and documents. Set up files, documents, and summaries in Salesforce and Box.com. Prepare payment checks for claimants.* **During the first 6 months and beyond:** Anticipate the needs of claims examiners on your team, and follow-through efficiently and accurately to keep the claims process running smoothly for internal and external parties. Take initiative to help other claims teams, as appropriate. Answer incoming Claims calls.**Experience & Education Qualifications*** Experience with data entry, file organization* Success characteristics:+ Customer service mindset - eager to help, regardless of the task+ Quick to understand processes and procedures+ High attention to detail and accuracy+ Teamwork, planning and organizational skills+ Excellent interpersonal skills* Educational requirements: High school diploma or equivalent**\\*Our hybrid work schedule - is 4 days in the office and 1-day WFH, if desired, upon successful completion of a training period. Please consider this requirement before applying**For candidates working in person Los Angeles, the reasonable pay range for this specific position is $20.26 to $27.85 per hour. The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, gender identity, gender expression, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. The salary range is the range THMCC, in good faith, believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future, and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the pay range, the actual compensation will vary depending on the above factors as well as market and business considerations.Tokio Marine HCC is a leading specialty insurance company with offices in the United States, the United Kingdom, Europe, and other locations. We offer competitive compensation, great benefits, a hybrid schedule, and the strength, stability, growth, and profitability that comes from being a member of the Tokio Marine Group of Companies.The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit for more information about our companies.