Claims Examiner

HCC Service Company, Inc.; Los Angeles (CA); On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Hybrid schedule

Insurance company benefits

Job summary

Tokio Marine HCC – Surety Group in Los Angeles, CA is seeking an Associate Claims Examiner to join our on-site team. The role focuses on objective investigation and analysis of surety bond claims, with emphasis on written determinations.

Ideal candidates have up to two years of relevant experience, a customer-service mindset, strong writing, and the ability to understand legal terminology. We value accuracy, teamwork, and precise tracking across multiple systems.

Qualifications

• Up to two years of relevant professional experience.
• Customer service mindset – consistently courteous.
• Quick to understand technical information and legal jargon.
• Excellent writing skills.
• Strong analytical skills.
• Teamwork, planning and organizational skills.
• Facility with using multiple systems, programs, and tracking information.

Responsibilities

• Investigate and analyze surety bond claims.
• Communicate written determinations of claims with clarity.
• Maintain accurate case tracking across multiple systems.

Skills

Writing skills

Analytical skills

Customer service

Detail oriented

Teamwork

Communication

Job description

Claims Examiner Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, has an exciting opportunity for an Associate Claims Examiner position on‑site at our office in Los Angeles, California. Do you have good investigative instincts? Are you highly skilled with written communications, grammar, spelling, and syntax? Are you a stickler for detail, accuracy, and timeliiness? Do your customer service skills make a positive impact for others? We are looking for motivated individuals to join our team of highly skilled claims examiners who are part of a successful division that specializes in surety bond business. The position is in-office.

Key Responsibilities

The primary responsibilities of the Associate Claims Examiner are to objectively investigate and analyze surety bond claims.

Performance Objectives and Timeline

• During the first 30 days: Learn about our company and the basics of surety bonds – what we do, our systems and processes, and the members of our team. Understand surety bonds, claims concepts, and terminology.
• During the first 3 months: Learn how to effectively evaluate straightforward surety bond claims.
• During the first 6 months and beyond: With a customer service mindset, be responsible for your own caseload – investigate, analyze, and effectively communicate written determinations of claims.
• During the first year and beyond: Strengthen your analytical, and oral and written communications skills to be able to handle more intricate and complex claims.

Experience & Education

• Up to two years of relevant professional experience
• Success characteristics: Customer service mindset – consistently courteous
• Quick to understand technical information and legal jargon
• Excellent writing skills
• Strong analytical skills
• Teamwork, planning, and organizational skills
• Facility with using multiple systems, programs, and tracking information

For candidates working in person or remotely in Los Angeles, the reasonable pay range for this specific position is $29.44 to $40.46 per hour.

The pay offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company.

The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, gender identity, gender expression, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

The pay range is the range TMHCC, in good faith, believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future, and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the pay range, the actual compensation will vary depending on the above factors as well as market and business considerations.

Benefits

• We offer all the advantages of working for an insurance company, including stability and employee benefits.
• We offer competitive compensation, great benefits, a hybrid schedule, and the strength, stability, growth, and profitability that comes from being a member of the Tokio Marine Group of Companies.

Tokio Marine HCC is a leading specialty insurance company with offices in the United States, the United Kingdom, Europe, and other locations.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing.

If this is you, then we want you on our team.