Claims Examiner

Tokio Marine HCC International; Los Angeles (CA); On-site; USD 41,000 - 56,000; Full time

Job summary

Tokio Marine HCC – Surety Group is seeking an Associate Claims Examiner for our Los Angeles, California office. The role involves investigating and analyzing surety bond claims with a focus on accuracy, timeliness, and clear written communication.

The position emphasizes customer service, strong writing, and analytical skills, with an in-office work arrangement. Candidates should have up to two years of relevant experience and be prepared to work across multiple systems and processes.

Qualifications

• Up to two years of relevant professional experience.
• Customer service mindset – consistently courteous.
• Excellent writing skills.
• Strong analytical skills.
• Teamwork, planning, and organizational skills.
• Facility with using multiple systems, programs, and tracking information.

Responsibilities

• Objectively investigate and analyze surety bond claims.
• Communicate written determinations of claims.
• Be responsible for your own caseload and handle investigations over time.
• Strengthen analytical, oral and written communications for complex claims.

Skills

Customer service

Analytical thinking

Strong writing

Teamwork

Organizational skills

Communication

Job description

Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, has an exciting opportunity for an Associate Claims Examiner position on-site at our office in Los Angeles, California.

Do you have good investigative instincts?

Are you highly skilled with written communications, grammar, spelling, and syntax?

Are you a stickler for detail, accuracy, and timeliiness?

Do your customer service skills make a positive impact for others?

Do you see typos in this job advertisement? If you do, please note them when you apply for this position.

We are looking for motivated individuals to join our team of highly skilled claims examiners who are part of a successful division that specializes in surety bond business. We offer all the advantages of working for an insurance company, including stability and employee benefits. The position is in-office.

Key Responsibilities

The primary responsibilities of the Associate Claims Examiner are to objectively investigate and analyze surety bond claims.

Performance Objectives and Timeline

• During the first 30 days: Learn about our company and the basics of surety bonds – what we do, our systems and processes, and the members of our team. Understand surety bonds, claims concepts, and terminology.
• During the first 3 months: Learn how too effectively evaluate straightforward surety bond claims.
• During the first 6 months and beyond: With a customer service mindset, be responsible for your own caseload – investigate, analyze, and effectively communicate written determinations of claims.
• During the first year and beyond: Strengthen your analytical, and oral and written communications skills to be able to handle more intricate and complex claims.

Experience & Education Qualifications

• Up to two years of relevant professional experience
• Success characteristics:
  • Customer service mindset – consistently courteous
  • Quick to understand technical information and legal jargon
  • Excellent writing skills
  • Strong analytical skills
  • Teamwork, planning, and organizational skills
• Facility with using multiple systems, programs, and tracking information

For candidates working in person or remotely in Los Angeles, the reasonable pay range for this specific position is $29.44 to $40.46 per hour. The pay offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, gender identity, gender expression, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. The pay range is the range TMHCC, in good faith, believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future, and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the pay range, the actual compensation will vary depending on the above factors as well as market and business considerations.

Tokio Marine HCC is a leading specialty insurance company with offices in the United States, the United Kingdom, Europe, and other locations. We offer competitive compensation, great benefits, a hybrid schedule, and the strength, stability, growth, and profitability that comes from being a member of the Tokio Marine Group of Companies.

The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.

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