Claims Assistant II

Tokio Marine HCC International; New York (NY); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

6% 401K match

20 days PTO + 2 floating days

Paid parental leave

Hybrid work arrangement

Job summary

Tokio Marine HCC is hiring for a hybrid claims processing support role in Purchase, NY. The role involves routine tasks related to processing claims, maintaining records, and assisting Claims Attorneys with case management.

The position requires 2+ years of administrative experience, strong MS Office skills, and excellent communication abilities. It offers a competitive salary, comprehensive benefits, and a hybrid in-office/remote schedule.

Qualifications

• Strong written and verbal communication skills.
• Ability to manage multiple tasks and meet deadlines.
• Attention to confidentiality and professional diplomacy.

Responsibilities

• Process initial and ongoing claims; maintain claim records.
• Set up claim files and data entry; prepare loss runs.
• Maintain diary of follow-ups and deadlines; manage correspondence.
• Assist Claims Attorneys and communicate with claimants and related parties.

Skills

Communication skills

Organizational skills

Analytical skills

Confidentiality & diplomacy

Multi-tasking

Education

High School diploma or GED

Associate degree

Tools

Microsoft Office

Job description

About TMHCC

About TMHCC Tokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble. Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot make a difference. Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.

Hybrid Role

***HYBRID ROLE IN PURCHASE, NY 3 days in office 2 days WFH***

What We Offer

Competitive salary and employee benefit package Strong learning culture Growth perspectives 6% 401K match 20 days of PTO and 2 Floating Days Paid parental leave An opportunity to love what you do

Job Summary

Under supervision, performs a variety of primarily routine tasks associated with the processing of claims and the maintenance of associated records. Key Responsibilities Relying on limited experience and knowledge, this role is responsible for accomplishing the following assignments. These assignments are varied in nature and frequently non-routine.

Key Responsibilities

• Perform initial and ongoing claims processing including setting up claims files for multiple lines of business, performing data entry, scanning documents, and preparing loss runs.
• Set up and maintain a diary of follow-up and deadline dates.
• Scanning mail and labeling/printing documents into appropriate file.
• Set up Travel Arrangements (airline, hotel, car services for Claims Attorneys) and enter travel expenses.
• Set up and maintain a registry of claim checks to be distributed.
• Review claim documents and prepare a basic summary detailing claim specifics.
• Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.
• Assist Claims Attorneys with the management of litigation including initial contact with defense counsel and supplying defense counsel with all relevant documentation during the life of a claim.
• Draft, prepare, and process various types of correspondence including acknowledgement of new claims, coverage position letters, indemnity/expense checks, etc.
• Perform incoming and outgoing mail distribution.
• Provide ad hoc information as requested to support current work and special projects.
• Assist other claims personnel as needed during the claims process including setting up claim files or other associated tasks.
• Perform general clerical duties such as copying, faxing, filing, data entry, indexing, scanning documents, preparing labels, answering phones, and operating departmental office equipment.

Competencies

• Planning Follow work plans, established timelines, and pre-defined goals for assigned work. Meet commitments on deadlines.
• Communication Develop strong customer focus and high service level relationship with clients.
• Cost Management Perform work thoroughly in a cost-efficient manner and at a high productivity level. Utilize company resources effectively.
• Business Controls and Policies Comply with all corporate policies and procedures. Take all reasonable steps to safeguard company assets against waste, loss, unauthorized use and misappropriation. Report any breakdown in controls to a supervisor or manager.
• People Management No people management responsibility. May assist in orienting and training less experienced employees.

Education Minimum High School or GED preferred 2 Year / Associate Degree

Experience 2 Years of relevant and progressive administrative, clerical experience. Other Possess and have ability to apply basic knowledge of principles, practices, and procedures Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word) Ability to review and revise correspondence Excellent interpersonal skills

Tokio Marine HCC is an equal opportunity employer that values diversity and inclusion.

The pay range for this position is $56,800-$85,200 which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level.

The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws.

You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report. The Company will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC 1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.

#LI-Hybrid #CPLG1 #LI-VA Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.