Claims Assistant II

Tokio Marine HCC; Purchase (NY); Hybrid; USD 57,000 - 85,000; Full time

Benefits offered by this job

6% 401K match

20 days PTO

2 floating holidays

Paid parental leave

Learning culture

Job summary

Tokio Marine HCC is seeking a Claims Assistant for a hybrid role in Purchase, NY, with 3 days in the office and 2 days working from home. Under supervision, you will perform routine claims processing and maintain related records across multiple lines of business.

You will set up files, manage diaries, scan documents, and assist Claims Attorneys with litigation, while delivering reliable support and maintaining confidentiality. Strong MS Office skills and excellent communication are required.

Qualifications

• Minimum High School or GED preferred.
• 2 Year / Associate Degree.
• Good written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacy.
• Good organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneously.
• Intermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word).

Responsibilities

• Process claims files and maintain related records.
• Set up diary of follow-up and deadlines.
• Scan mail and label/print documents.
• Arrange travel for Claims Attorneys and track travel expenses.
• Maintain registry of claim checks for distribution.
• Prepare basic claim summaries.
• Communicate with claimants, insureds and related parties for information.
• Assist attorneys with litigation management and documentation.
• Provide general clerical support and handle routine office duties.

Skills

Communication

Organization

Confidentiality

Analytical skills

Customer service

Education

High School diploma or GED

Associate degree

Tools

Microsoft Excel

Microsoft Access

Microsoft PowerPoint

Microsoft Word

Job description

About TMHCCTokio Marine HCC (TMHCC) brings 50 years of service to the specialty insurance industry, today offering over 100 products to commercial customers in 180 countries around the world. Every policy we write is special, enabling our clients to do amazing things. From insuring the crops that feed us to the rock concerts that entertain us, to rescuing international travelers in trouble.Organic growth and over 60 successful acquisitions have grown our 2023 Gross Written Premium (GWP) to over $7.5 Billion. Our workforce has grown to 4,300 worldwide … big, but not so big that you cannot make a difference. Our Good Company values, including integrity, empowerment, and commitment to customer service, and a culture of innovation, communication, and collaboration make TMHCC a great place to work.***HYBRID ROLE IN PURCHASE, NY 3 days in office 2 days WFH***What We OfferCompetitive salary and employee benefit packageStrong learning cultureGrowth perspectives6% 401K match20 days of PTO and 2 Floating DaysPaid parental leaveAn opportunity to love what you doJob SummaryUnder supervision, performs a variety of primarily routine tasks associated with the processing of claims and the maintenance of associated records.Key ResponsibilitiesRelying on limited experience and knowledge, this role is responsible for accomplishing the following assignments. These assignments are varied in nature and frequently non-routine.Perform initial and ongoing claims processing including setting up claims files for multiple lines of business, performing data entry, scanning documents, and preparing loss runs.Set up and maintain a diary of follow-up and deadline dates.Scanning mail and labeling/printing documents into appropriate file.Set up Travel Arrangements (airline, hotel, car services for Claims Attorneys) and enter travel expenses.Set up and maintain a registry of claim checks to be distributed.Review claim documents and prepare a basic summary detailing claim specifics.Respond to and contact claimants, insured, and other related parties to obtain and relay basic information concerning the claim process.Assist Claims Attorneys with the management of litigation including initial contact with defense counsel and supplying defense counsel with all relevant documentation during the life of a claim.Draft, prepare, and process various types of correspondence including acknowledgement of new claims, coverage position letters, indemnity/expense checks, etc.Perform incoming and outgoing mail distribution.Provide ad hoc information as requested to support current work and special projects.Assist other claims personnel as needed during the claims process including setting up claim files or other associated tasks.Perform general clerical duties such as copying, faxing, filing, data entry, indexing, scanning documents, preparing labels, answering phones, and operating departmental office equipment.CompetenciesPlanning• Follow work plans, established timelines, and pre-defined goals for assigned work.• Meet commitments on deadlines.Communication• Develop strong customer focus and high service level relationship with clients.Cost Management• Perform work thoroughly in a cost-efficient manner and at a high productivity level.• Utilize company resources effectively.Business Controls and Policies• Comply with all corporate policies and procedures.• Take all reasonable steps to safeguard company assets against waste, loss, unauthorized use and misappropriation.• Report any breakdown in controls to a supervisor or manager.People Management• No people management responsibility• May assist in orienting and training less experienced employees.EducationMinimum High School or GED preferred 2 Year / Associate DegreeExperience2 Years of relevant and progressive administrative, clerical experience.OtherPossess and have ability to apply basic knowledge of principles, practices, and proceduresGood written and verbal communication skills with an emphasis on confidentiality, tact, and diplomacyGood organizational and analytical skills; demonstrated ability to manage multiple tasks simultaneouslyIntermediate proficiency and experience using Microsoft Office package (Excel, Access, PowerPoint, Word)Ability to review and revise correspondenceExcellent interpersonal skillsTokio Marine HCC is an equal opportunity employer that values diversity and inclusion. We offer competitive compensation, comprehensive benefits, and professional growth opportunities within a global organization.The pay range for this position is $56,800-$85,200 which includes geographic adjustments, where applicable. The pay range is the range THMCC, in good faith, believes is the range of compensation for this role at the time of this posting. The hired applicant will be offered pay within the entire range based on the candidate’s geographic location, qualifications, work experience, education, and/or skill level. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of color, race, sex, national origin, sexual orientation, religion, age, veteran status, disability, pregnancy, citizenship status, genetic information, or any other basis protected by federal, state, or local pay equity laws. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction or challenge the accuracy of the background report.The Company will consider for employment all qualified applicants, includingthose with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, such as the Violent Crime Control and Law Enforcement Act of 1994 (18 USC1033(e))(the “VCCLEA”), which restricts financial institutions and insurers such as TMHCC from employing individuals with certain types of criminal convictions. Where the hiring and employment of individuals is not restricted by the foregoing, the Company will consider qualified applicants with arrest or conviction history in compliance with applicable law such as the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance, the San Diego Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance.#LI-Hybrid#CPLG1#LI-VA